Job Description

Champion the User. Simplify the Complex. Own the Outcome.

At Valiant Residential, we’re looking for a Product Owner who doesn’t just manage backlogs—you champion the user, simplify the complex, and deliver products that teams actually want to use.

This role sits at the intersection of business strategy, user experience, and technology execution, partnering closely with operational leaders, corporate and onsite teams, and technical resources to define, optimize, and scale solutions that work for the people who depend on them every day. You’ll own designated product focus areas, driving the review, definition, and optimization of systems and processes to ensure they are intuitive, efficient, and aligned with business needs.

This isn’t a passive role. You’re a user-first owner-operator—someone who sees friction before others feel it, eliminates complexity instead of explaining it, and turns business needs into intuitive, scalable products. Reporting to the Chief of Staff, you’ll play a critical role in shaping how Valiant’s communities and corporate teams experience our technology.

We Are Valiant

With over 37 years of experience, Valiant Residential is a next-generation property management leader, uniquely attuned to the needs of property owners and residents. We are driven by a Valiant Spirit—bold, innovative, and committed to excellence—fostering prosperous partnerships and long-term success. Our team thrives on collaboration, integrity, and strategic thinking, making a meaningful impact in the industry.

Why Work at Valiant?

At Valiant Residential, we don’t just offer jobs—we build careers. Consistently ranked as a “Top Place to Work,” we are a leader in the property management industry, driven by bold, innovative professionals who make an impact.

We believe in rewarding great work with competitive total compensation and time off with comprehensive benefits, including free health insurance options and 401(k) matching. Growth isn’t just encouraged—it’s expected. With career development opportunities, a collaborative culture, and a commitment to innovation, we empower our employees to thrive.

What You’ll Own & Drive

• Define the product vision — Set and communicate a clear product vision aligned with Valiant’s business goals and operational priorities
• Build and maintain the roadmap — Develop and maintain product roadmaps for assigned focus areas that turn priorities into deliverables
• Translate business into action — Convert business needs into clear user stories, acceptance criteria, and functional requirements
• Optimize for the user — Evaluate current systems, workflows, and tools to identify inefficiencies and design streamlined, user-friendly experiences
• Apply a user-first mindset — Assess every process through the lens of the end user, ensuring clarity, simplicity, and ease of navigation
• Eliminate complexity — Reduce friction points and create intuitive workflows for onsite teams, corporate users, and external stakeholders
• Champion the voice of the user — Actively seek to understand challenges, behaviors, and needs across all user groups, and ensure product changes are designed to be easy to adopt
• Drive cross-functional alignment — Partner with operations, HR, marketing, finance, training, and technology teams to gather requirements and align priorities
• Stay current on platforms — Monitor vendor releases, software updates, and roadmap changes for the technology within your product scope; evaluate impact across internal teams, roles, and departments, plan adoption, and prepare users for what's changing
• Bridge business and technical — Serve as a liaison between business stakeholders and technical teams to ensure clarity and execution
• Deliver and accept the work — Monitor development progress, remove roadblocks, and review completed work against defined standards and expectations
• Measure user impact — Assess how system changes and updates affect users across the organization, from onsite teams to residents and clients
• Iterate with intent — Use data, stakeholder feedback, and performance metrics to inform decisions and prioritize enhancements
• Own outcomes—not just output — Drive accountability for results, adoption, and continuous improvement across your product focus areas

Requirements

What Sets You Apart

• You operate with empathy and ownership—you understand users deeply and feel accountable for their experience
• You simplify the complex—turning messy workflows into clear, intuitive solutions that people actually want to use
• You’re a clear and confident communicator who can translate fluently between business and technical audiences
• You bring a user-first mindset to every decision, large or small, and assess impact across the entire user journey
• You thrive in fast-paced environments, balancing multiple product priorities without losing focus or momentum
• You’re data-driven and analytical, but never lose sight of the human on the other end of the screen
• You’re adaptable and solutions-oriented, able to adjust quickly as business needs evolve

What You'll Bring

Education

• Bachelor’s degree in Business, Technology, or related field (or equivalent experience)
• Advanced degree preferred

Experience

• 2+ years of experience in Product Management, Product Ownership, Project Management, or related role
• Proven success delivering products or process improvements from concept through implementation
• Experience working with business systems, operational platforms, or enterprise software
• Property management, real estate, multifamily, or related service industry experience preferred

Knowledge, Skills & Abilities

• Strong understanding of the product lifecycle, agile methodologies, and user-centered design principles
• Ability to translate business needs into clear user stories, acceptance criteria, and functional requirements
• Experience with platforms such as Yardi, RealPage, Entrata, or AppFolio preferred
• Familiarity with project management tools (Asana, Smartsheet, Monday.com)
• Experience with BI tools (Power BI, Tableau, etc.) preferred
• Advanced proficiency in Microsoft Office Suite

If you have a Valiant Spirit—bold, driven, and ready to make an impact—we want you on our team.

Physical Demands

• Regularly required to sit for extended periods; occasional standing, walking, bending, and stooping.
• Ability to lift, carry, push, or pull up to 25 lbs. occasionally and up to 10 lbs. frequently.
• Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• Ability to use hands and fingers to handle, feel, or operate objects, tools, or controls, including sustained keyboard and mouse use.
• Occasionally required to reach with hands and arms.
• Sufficient hearing and speech ability to communicate in person, by telephone, and in virtual meeting environments.
• Requires sustained attention and both repetitive and varied tasks in an office setting.
• The job is typically performed under comfortable working conditions; any disagreeable elements are generally absent.
• The noise level in the work environment is usually quiet in office settings and moderate in other situations.
• In-office work is required with less than 15% travel to conferences or vendor site visits.

Third-Party Submissions & Staffing Agencies

Valiant Residential does not accept unsolicited resumes or candidate submissions from staffing agencies or third-party recruiters for any posted positions. Any unsolicited resumes received will be considered property of Valiant Residential, and no placement fees will be paid. All official recruiting communications from Valiant Residential will come from an @valiantresidential.com email address. If you receive outreach from a different email domain claiming to represent us, please verify the legitimacy of the communication before responding.

Americans with Disabilities Act (ADA) Accommodation Statement

Valiant Residential is committed to complying with the Americans with Disabilities Act (ADA) and ensuring equal opportunity in employment for qualified persons with disabilities. We provide reasonable accommodations to enable individuals with disabilities to perform essential job functions, participate in the hiring process, and enjoy the benefits and privileges of employment.

If you require a reasonable accommodation to apply for a position or to perform your job, please contact jobs@valiantresidential.com. Requests will be reviewed on a case-by-case basis in accordance with applicable laws.