Job Description

You’ll report to: We’re hiring two Product Owners - one reporting to James Bearne (Product Manager) and the other to Adam Knight (Head of Product).

Team: Product

Location: This is a hybrid role based out of our London office in Monument, with an expectation to be in the office 2 days per week.

Salary Range: £75,000 - £82,000 per annum

Role Type: Full-time, Permanent

Start date: As soon as possible

Visa / Sponsorship Available: Not Available

The Product Owner Role

This is a technically minded Product Owner role, working closely with engineering teams and business stakeholders to deliver high-quality, scalable product capabilities. While our platform operates in the insurance space, deep insurance experience is not required - what matters most is your ability to understand complex systems, make sound product decisions, and translate technical and business needs into clear, valuable outcomes. You’ll be supported by experienced insurance subject matter experts as you build domain knowledge.

You’ll own product and technical requirements end-to-end, balancing feature delivery with platform sustainability, performance, and scalability. Using product metrics and close collaboration with stakeholders, you’ll help prioritise work that delivers genuine value to customers while supporting Send’s growth as a fast-scaling Insurtech.

If you’re a Product Owner who enjoys working on technically complex products, collaborating deeply with engineers, and having real influence over how a platform evolves, this role offers the opportunity to do exactly that - with plenty of room to learn and grow along the way.

About Send

We are the leading insurance platform, trusted by world-class insurers to help them navigate complex risks.

Our platform helps commercial insurers, MGAs and reinsurers modernise underwriting, cut friction, and grow profitably in complex markets.

We are the only platform purpose-built for multi-operating models. Our platform combines deep industry expertise with the ability to support a range of strategies and operating models.

Our Story:

We started Send because insurers had been let down for too long by rigid, legacy technology. The industry was ready to work differently – and so were we.

In 2017, our three founders set out with a clear vision: to transform commercial underwriting by combining advanced technology with deep industry expertise.

By 2019, we delivered our first commercial and specialty underwriting platform for Aviva GCS, streamlining operations, increasing efficiency, and giving teams the visibility they needed to make faster, better decisions.

Over the next six years, we rolled out multiple underwriting platform solutions across the UK and US, proving that modern underwriting technology could be powerful, flexible, and rapidly delivered.

In 2022, we won three industry awards and secured a $10m Series A to accelerate our growth. By 2024, Send was recognised as a “Leader” by IDC, Celent, and Datos – a testament to our momentum and our customers’ success.

In 2025, we doubled in size and deepened our expertise in both the London Market and North America – becoming the only underwriting platform purpose-built to support multiple operating models.

But we're not finished. Insurers want orchestration, not siloed systems. That’s why we continue to invest in our platform and orchestration engine – helping our customers win better business, faster.

The Send Team

Over the past two years, Send has experienced significant growth, expanding our team by over 50% to more than 120 people. At the start of 2024, our team was primarily based in the UK and Poland. Since then, we’ve taken major steps toward building a global presence, with team members now located across the UK, US, India, and Ireland-all working collaboratively toward our vision of becoming the market-leading software platform for agile insurers.

Our Funding

From 2017 to 2022, we bootstrapped our growth journey, building a profitable and stable company. In November 2022, following a year of strong customer and team growth, we secured $10 million in Series A funding to accelerate our expansion across the UK and US, as well as to further enhance our product development. We’re proud to have the support and expertise of our investors, Mercia and Breega.

We are now preparing for our Series B round and are excited about the growth acceleration this will enable.

What You’ll Be Doing as a Product Owner

Technical Product Ownership

• Make informed decisions on scope, trade-offs, and release planning in collaboration with stakeholders and development teams.
• Monitor product metrics and KPIs to assess value delivery and guide future priorities.
• Evaluate and prioritise technical debt alongside feature development, balancing short-term delivery with long-term platform sustainability.
• Define non-functional requirements, with a focus on scalability, performance, and capacity.
• Assess technical feasibility and complexity of proposed features, including dependencies on platform capabilities, third-party services, and system integrations.
• Participate in technical design reviews and architecture discussions to ensure alignment between business requirements and technical implementation.
• Conduct impact analysis for proposed changes in collaboration with the development team.
• Champion engineering best practices, including automated testing strategies, code quality standards, and documenting requirements.
• Take ownership and accountability for technical and feature requirements.

Business Analysis

• Create comprehensive process flows, use cases, user stories, data models, and system integration specifications.
• Perform gap analysis between current and future state to identify opportunities for process and system improvements.
• Translate complex business and technical requirements into clear, testable user stories with well-defined acceptance criteria.
• Validate solutions against business requirements throughout the development lifecycle.
• Investigate and analyse specialist insurance practices, including underwriting processes, claims handling, rating/pricing, and policy administration.
• Communicate specialist insurance workflows and business logic clearly to development teams.

Stakeholder Management

• Build and maintain strong relationships with business stakeholders and delivery partners, understanding their needs and managing expectations.
• Facilitate requirements workshops, backlog refinement sessions, and stakeholder demonstrations.
• Collaborate with insurance subject matter experts, actuaries, and underwriters to capture specialised knowledge and ensure accurate representation in technical solutions.

The Skills and Experience Needed for the Product Owner Role

• Proven experience as a Product Owner or Senior Business Analyst working within a SaaS or platform-led technology environment, ideally in a scale-up or complex enterprise setting, with experience working in insurance, financial services, or other regulated industries.
• Strong ability to own and prioritise product scope, making informed trade-offs across features, technical debt, and release planning in collaboration with engineering and business stakeholders.
• Experience working closely with engineering teams, with the confidence to assess technical feasibility, complexity, dependencies, and non-functional requirements including performance, scalability, and reliability.
• Demonstrated capability in balancing short-term delivery with long-term platform sustainability, including evaluating and prioritising technical debt.
• Experience defining and maintaining clear, high-quality requirements, including user stories, acceptance criteria, process flows, data models, and system integration specifications.
• Strong analytical skills, with experience conducting impact analysis, gap analysis, and feasibility assessments to support product and delivery decisions.
• Ability to translate complex business and technical concepts into clear, actionable requirements that development teams can implement and test effectively.
• Comfortable participating in technical design reviews and architecture discussions, ensuring alignment between business outcomes and technical implementation.
• Experience monitoring and using product metrics and KPIs to assess value delivery and inform prioritisation decisions.
• Strong understanding of Agile delivery practices, including backlog management, refinement sessions, sprint ceremonies, and stakeholder demos.
• Excellent stakeholder management skills, with experience building trusted relationships, facilitating workshops, and managing expectations across business, technical, and delivery partners.
• A structured, detail-oriented mindset combined with a pragmatic, outcome-focused approach to problem solving.

What’s on Offer - Life at Send

Health Insurance - Provided through AXA, covering medical, dental, optical, mental health, and therapies. Employees also have free access to Spill, offering confidential mental health support and therapy.

Life Insurance - Covers four times your basic salary, along with Income Protection for up to 36 months at 75% of salary, including rehabilitation support.

Pension Scheme - A salary sacrifice pension scheme through Royal London. Send contributes 8%, with a minimum employee contribution of 4%.

Time Off - 25 days of annual leave, plus public holidays. We also offer volunteering time and a dedicated wellness day.

Enhanced Parental Leave - Includes 12 weeks of fully paid leave for all new parents, along with additional support for birth-giving parents.

Learning and Development - An annual budget via Learnerbly, providing access to books, courses, conferences, and other resources to support your growth.

Check out Send’s public Handbook for more information about our product, recruitment process, team, benefits, and much more.

Product Owner Interview Process

Our recruitment process for the Product Owner role consists of at least five stages:

Stage 1 - Introductory Call with our in-house recruiter, Liam (30 minutes):
This will cover your background, motivations, and communication skills, along with an opportunity to learn more about Send and the role.

Stage 2 - Interview with Adam Knight, Head of Product and James Bearne, Product Manager (45 minutes)

Stage 3 - Task interview with Adam Knight and one of our Product Managers (1 hour)

Stage 4 - Interview with one of our Engineering Lead and Sarah Wilkins, Head of Quality (30 minutes)

Stage – Interview with Dan Pass, CTO (30 minutes)

30-minute call with a Send Founder

At Send, we’re focused on strengthening our culture-not hiring people who simply “fit” into it. We believe that a diverse, equitable, and inclusive team drives innovation, creativity, better decision-making, and stronger performance.

If you’re interested in a role at Send but don’t meet every requirement listed, we still encourage you to apply. Research shows that women, Indigenous people, and individuals of colour often hesitate to apply for roles unless they meet every single qualification. We’re committed to changing that.

We welcome applications from everyone, regardless of background, ethnicity, or culture. We are committed to reviewing all applications fairly and do not discriminate based on race, ethnicity, colour, religion or belief, national origin, sexual orientation, age, marital or civil partnership status, family status, pregnancy or maternity, disability (visible or invisible), gender identity or expression, or any other legally protected status.

We know that inclusive hiring is an ongoing journey, and we’re always looking to improve. If you have feedback on our hiring or interview process, we’d love to hear it.

If you have specific needs or adjustments that would support you during the application process, you can share them in the space provided in your application-we want to ensure your experience is as smooth and comfortable as possible.

Need support with your application or have a question about the role? Email us at liam.longstaff-pagoni@send.technology.