Job Description

Product Owner

Salary: £28,000 – £34,000 (dependent on experience)

Location: Remote (UK) with occasional travel to Leamington Spa (approx. once a month)

Contract: Full‑time, Permanent

About ICS.AI

ICS.AI is a leading UK AI company building next‑generation SMART AI agents through our proprietary conversational AI platform. Our solutions are deployed across websites, intranets, live chat, telephony, email and social channels, delivering automation at scale, improved service outcomes and substantial savings for our customers.

We are also the UK market leader in AI for local government, working with over 20 councils and co‑selling closely with Microsoft to deliver AI Contact Centres, AI Staff Copilots and Social Care Copilots.

We are experiencing rapid growth and are now hiring a Product Owner to join our Delivery team as a core member of the SMART Agentic Forge – Specify function, owning the backlogs that turn big AI ambitions into shipped products.

The Opportunity

This role is ideal for a structured, detail-oriented product professional who wants to work at the heart of the UK’s leading applied AI team. You will be the engine behind the daily running of our product development lifecycle – translating intent into validated requirements, managing the backlogs that govern what gets built and when, and ensuring every agent, feature and release is supported by clear documentation and engaged stakeholders. Reporting to the Product Manager, you will own the Specify process for Core and Internal product development, working with Business Analysts, AI Consultants and Technical Reviewers to produce Intent Briefs, Product Requirements Documents (PRDs) and working prototypes that give our Build teams everything they need to develop with confidence.

Key Responsibilities

• Lead the Specify process for Core and Internal product builds, producing signed-off Intent Briefs, PRDs and vibe prototypes
• Manage and maintain product backlogs across all Core Product lines (Contact Centre, Staff Copilot, Teaching & Learning, Agentic, Data, Embodied AI) and the Internal Product programme in Azure DevOps
• Groom, prioritise and size backlog items with the Product Manager, keeping the backlog sprint-ready at all times
• Define clear user stories and acceptance criteria that give Build teams everything they need to develop, test and release confidently
• Produce and maintain internal and external product documentation – user guides, release notes, onboarding materials and process documentation
• Coordinate stakeholder feedback from client user groups, AI Champion networks, QBRs and service ticket analysis into structured backlog inputs
• Attend sprint reviews, retrospectives and backlog refinement sessions across product lines
• Support the Product Manager with go-to-market materials, feature descriptions and release communications

Who You Are

• Experience as a Product Owner (preferred). Hands-on experience of Agile backlog management and sprint ceremonies as a Product Owner or equivalent role
• Strong written communication – able to translate complex requirements into clear, unambiguous user stories and acceptance criteria
• Confident with AI prototyping and requirements tools, including vibe-prototyping platforms and PRD frameworks
• Structured, detail-oriented approach to documentation – producing materials that are clear, accurate and maintained over time
• Comfortable working across technical and non-technical stakeholders, translating between business need and buildable specification
• Knowledge of GenAI, LLMs, RAG and Agentic AI – what AI agents can and cannot do, and what makes a good specification
• Agile SCRUM experience; CSPO, PSPO or equivalent Product Owner certification advantageous
• Experience of local government or public sector service delivery is advantageous
• Degree in Business, Technology or related discipline (or equivalent experience)

What We Offer

• £28,000 – £34,000 salary (dependent on experience)
• Full-time, permanent role with clear progression under an experienced Product Manager

Benefits

• Remote and flexible working
• 25 days annual leave plus bank holidays
• Enhanced Pension Scheme
• Private medical cover (Vitality)
• £100 per month home‑working allowance
• Quarterly company team events
• Full training on AI technologies and our product development framework
• Opportunity to work alongside Microsoft on joint product initiatives
• Work on market-leading AI solutions already widely adopted across the UK public sector

Why ICS.AI?

You will be at the forefront of AI adoption across UK public services. This is a hands-on, delivery-focused role at the heart of ICS.AI’s agentic AI product development capability – building products that go live in councils across the country and shape how real public services are delivered.

Apply Now

If you’re passionate about shaping the future of public-sector AI and want to own the backlog that turns big AI ambitions into shipped products, we would love to hear from you.