Mplus

Product Owner

Mplus  •  Remote  •  3 months ago
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Job Description

We are seeking a Product Owner to help deliver on our mobile app objectives and roadmaps. This role partners closely with Product Managers and internal cross‑functional teams to identify and prioritize requirements that support the mobile app foundation.

Key Areas of Responsibility:

  • Lead efforts to define specific functions, integration requirements, user experiences, and deployment strategies for delivery to both the company and market
  • Develop, shape, and refine user stories, problem statements, and acceptance criteria to ensure efficient and effective team consumption
  • Collaborate with the broader product organization to ensure integration across all Clients Digital Banking Technology products
  • Work closely with the development team to ensure that delivered products meet specified requirements and are delivered on time and within budget
  • Drive understanding of the work to be completed by the development team, supporting effective sprint sequencing and incremental delivery
  • Participate actively in scrum ceremonies such as sprint planning, reviews, retrospectives, daily stand-ups, and demos
  • Maintain functional quality by setting and evaluating expectations and acceptance criteria
  • Present and train internal customers on new platform features and services released in each version
  • Prepare explanatory documentation for customers on existing and new platform functionality
  • Document business requirements using the company's software development tools and methodology

Product P&L and Pricing

  • Collaborate with the Product Manager to manage product profitability and performance, ensuring alignment with short- and long-term product objectives and roadmaps

Product Strategy, Vision, and Planning

  • Gather customer and user needs, along with market research, to inform the product vision and strategy created by the Product Manager
  • Use the product vision and insights to define product features and prioritize the team’s backlog

Customer Experience Research, Insights, and Execution

  • Demonstrate a deep understanding of customers and users through the development of insights, including personas, journey maps, and product charters

Product Design and Development

  • Participate in PI (Program Increment) planning to prioritize the roadmap and inform team backlogs
  • Write and prioritize user stories based on business needs, user requirements, and technical feasibility
  • Continuously refine the product backlog by analyzing value versus effort
  • Define acceptance criteria and validate that features and stories meet user quality standards
  • Drive product development in collaboration with cross-functional teams and engage stakeholders (e.g., PMs, other POs, functions) to manage dependencies and resolve issues

What we expect from you:

  • Bachelor’s degree in computer science or a related field, or equivalent work experience
  • 5+ years of experience in the finance industry, preferably with large-scale digital, mobile banking applications for consumers or small businesses.
  • Strong understanding of complex business and technical problems
  • Proven experience delivering software products through the definition, design, and release cycle
  • Experience with Agile/Scrum methodologies throughout the software development lifecycle
  • Familiarity with industry standards such as PCI, WCAG, and FFIEC
  • Strong leadership, project management, time management, and problem-solving skills
  • Excellent verbal and written communication skills
  • Deep understanding of user and business needs to create and prioritize user stories that deliver value
  • Ability to prioritize based on business value, user impact, and technical feasibility

What you will get from us:

  • Regular working shift, 9 am-5 pm, with flexible hours to overlap between USA and India time zones
  • Hybrid model of work
  • Opportunity to develop skills through organized training programs
  • Work in a large, international team
  • Modern, well-equipped offices located in the heart of the business center in New Belgrade
  • Clear advancement opportunities and career development
  • Possibility of conversion to a direct contract with the client, including all associated benefits

If you would like to challenge yourself in a new role, apply with your CV in English and join us.

Only shortlisted candidates will be contacted. Good luck!

Mplus

About Mplus

Mplus is a European leader in business process and technology outsourcing (BPTO). It operates as part of the BOSQAR INVEST group, serving as its BPTO vertical, which includes the parent company, M Plus Croatia d.o.o, along with its subsidiaries.

Mplus successfully integrates the dynamic industries of contact centers, information technology, and employment services to address global challenges in customer support. Through its innovative business model, Mplus has built a diverse portfolio of clients, including leading European and global telecommunications, financial, technology, energy, logistics, and consumer goods companies.

With operational centers across 42 sites in 13 countries, the Mplus community comprises over 12,800 employees who deliver top-notch customer experiences in over 32 languages.

In addition to its presence in Croatia, Mplus operates in markets including Bosnia and Herzegovina, Georgia, Germany, Hungary, Romania, Serbia, Slovakia, Slovenia, Spain, Turkey, the UK, and the USA.

Mplus has an in-house technology division, which brings together the tech companies within the BPTO group. Their wide range of products, services, and consulting solutions is carefully designed to transform how companies interact with their customers and manage their processes, offering cutting-edge tools to enhance customer experience, optimize operations, and embrace digital transformation.

Industry
Consulting & Advisory
Company Size
1,001-5,000 employees
Headquarters
Zagreb, HR
Year Founded
Unknown
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