Job Description

First Canadian is a national organization and we are experiencing unprecedented growth!

We aim to hire bright, hard-working people who share our values. We seek employees who are committed to learning, career growth, and opportunity. We take pride in being an organization that our employees support long-term. We believe in our employees and celebrate their success by asking for employee opinions and feedback so that we continue to be a Great Place to Work.

We award our team with the following:

• Off work 1 hour early on Fridays.
• On-site gym including free weekly classes with a qualified trainer.
• Newly renovated facility with ergonomic desks/chairs.
• Employee discount programs.
• A Culture Team dedicated to diversity, inclusion and employee programs.
• Employee recognition and appreciation events.
• French is not required for this role but is an asset, an uplift of 5% is applied after the probationary period for qualified professional level French bilingualism (both spoken and written)

Check out our company page for all the information on why we believe First Canadian is an employer of choice!

If you are motivated to succeed by helping people, then this is the opportunity for you!

The Product Orders Administrator (Maternity Contract) is responsible for processing and managing product orders accurately and efficiently while ensuring compliance with internal procedures and service standards. This role supports the full order lifecycle, including order entry, validation, coordination with internal teams, and resolution of order-related issues.

The Product Orders Administrator (Maternity Contract) ensures timely and accurate processing of customer and internal requests while maintaining high service standards and contributing to operational improvements.

Essential Responsibilities:

Core Job Responsibilities

• Coordinate sales to external customers, including quoting, order entry, order fulfillment, invoicing, and follow-up.
• Dispatch orders through appropriate warehouses for pick-up or delivery.
• Ensures consistent adherence to company policies and procedures.
• Investigate and correct issues regarding shipments.
• Work with customers to understand demand patterns and communicate needs to the Inventory Analyst.
• Keep Sage updated with accurate customer, order, and inventory data.
• Reconcile monthly inventory counts for warehouses and company field technicians.
• Identify and escalate discrepancies as required.

Innovation & Improvement

• Identify opportunities to improve order processing efficiency, accuracy, or workflow.
• Participate in team initiatives to enhance operational processes or systems.
• Contribute ideas that improve customer service, reduce errors, or streamline processes.

Customer Service

• Respond to internal and external inquiries regarding order status, product information, or delivery issues.
• Provide clear and professional communication to customers, sales teams, and operations partners.
• Resolve routine order issues promptly and escalate complex issues appropriately.

Collaboration, Communication & Teamwork

• Communicate with dealership partners and warehouses located across the country.
• Coordinate with warehouses and technicians to ensure complete and accurate reporting.
• Proactively communicate potential risks or issues to management.

Leadership & Development of Others

• Model accountability, professionalism, and attention to detail.
• Maintain and enhance technical knowledge.

Goal Setting

• Set and manage goals aligned with finance department strategic objectives.
• Demonstrate ownership and accountability for deliverables and deadlines.
• Contribute to continuous improvement initiatives and broader finance team priorities.

Other duties as required, including participation in regulatory initiatives, system implementations, and special projects.

Qualifications:

• High school diploma is required.
• 1-2 years experience in administration, customer service, or order processing
• Experience with order entry systems, ERP systems, or CRM platforms is an asset
• Intermediate skill with Microsoft Office (Word/Excel) is required.
• Fluent in English with proven skills in verbal and written communication is required.
• Fluent in French with proven skills in verbal and written communication is an asset.
• Familiarity with ERP or order management systems is an asset.
• Strong attention to detail and data entry accuracy.
• Successful completion of a criminal background check, education verification, and employment reference checks is required before employment.

Thank you for considering our organization.

If you are bilingual there will be a French and English assessment as a part of the recruitment process.

We are an equal opportunities employer and welcome applications from all suitably qualified persons. Accommodations are available upon request.