FPT Software

Product Ops Support Engineer

FPT Software  •  Singapore, SG (Onsite)  •  2 months ago
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Job Description

Key Responsibilities

  • Day-to-Day Support: Act as the primary operational support for Discover ASR website and mobile apps.
  • Troubleshooting: Investigate and resolve user-reported issues. Triage and escalate complex technical bugs to the core engineering team.
  • Monitoring & Incidents: Monitor system health, track API errors, and handle communication during system outages.
  • Release & Documentation: Assist with post-deployment checks for new app updates and maintain technical support runbooks.

Requirements

  • Experience: 3+ years in Product/Application Support or IT Operations for consumer-facing web and mobile apps.
  • Technical Skills: Comfortable with basic troubleshooting (reading API logs, web inspector, basic SQL) and using tools like Jira, Zendesk, or Datadog.
  • Communication: Strong ability to diagnose problems and translate technical issues into clear updates for non-technical stakeholders.
  • Bonus: Experience in travel-tech, e-commerce, or supporting loyalty/booking platforms.
FPT Software

About FPT Software

FPT Software, a subsidiary of FPT Corporation, is a global technology and IT services provider headquartered in Vietnam, with USD 1.22 billion in revenue (2024) and over 33,000 employees in 30 countries.

Embracing an AI-first approach, FPT Software enables breakthrough speed, scalability and quality through AI-powered services and solutions and an AI-augmented workforce. It has partnered with over 1,100 clients worldwide, more than 130 of which are Fortune Global 500 companies in Aviation, Automotive, Banking, Financial Services and Insurance, Healthcare, Logistics, Manufacturing, Utilities, and more.

For more information, please visit https://fptsoftware.com/.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Hanoi, VN
Year Founded
Unknown
Website
fpt-software.com
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