Job Description

At Toku, we create bespoke cloud communications and customer engagement solutions to reimagine customer experiences for enterprises. We provide an end-to-end approach to help businesses overcome the complexity of digital transformation and deliver mission-critical CX through cloud communication solutions. Toku combines local strategic consulting expertise, bespoke technology, regional in-country infrastructure, connectivity, and global reach to serve the diverse needs of enterprises operating at scale.

Headquartered in Singapore, Toku supports customers across APAC and beyond, with a growing footprint across global markets. As a publicly listed company, Toku continues to scale its presence and impact across international markets.

As our Product Operations & Strategy Lead, you will build the operational and analytical foundations that help Product make smarter, faster and more commercially informed decisions. Working closely with the Head of Product, Engineering and cross-functional stakeholders, you'll establish product measurement, pricing models, strategic planning rhythms and operational processes that connect product strategy to measurable business outcomes. This is a high-impact individual contributor role with significant influence over product investment, roadmap prioritisation and commercial decision-making. You will thrive in this role if you enjoy combining analytical thinking, commercial acumen and operational excellence to solve complex product challenges.

Requirements

What you will be doing

• Product Measurement & Instrumentation: Build Toku's product measurement capability from the ground up by defining meaningful product metrics across adoption, usage, quality, latency, unit cost and margin, ensuring every major product initiative has measurable success criteria.

• Analytics & Data Quality: Partner closely with Engineering and data teams to define instrumentation requirements, event tracking, metric definitions and data quality standards that create trusted, automated product reporting.

• Pricing & Commercial Strategy: Develop and maintain the analytical models that support pricing, packaging and commercial decision-making, including usage-based billing logic, AI and connectivity services, unit economics, rate simulations, margin analysis and ongoing pricing calibration.

• Product Strategy & Prioritisation: Establish a pragmatic goal-setting framework that translates product strategy into measurable objectives, supporting roadmap prioritisation through impact modelling, investment analysis and evidence-based decision making.

• Operational Excellence: Build and continuously improve the operating rhythms that enable Product to scale effectively, including intake and prioritisation processes, release readiness, launch coordination, documentation standards and efficient collaboration across distributed teams.

• Cross-functional Collaboration: Work closely with Product, Engineering, Finance and executive stakeholders, providing analytical insight and commercial recommendations that influence pricing, investment and roadmap decisions while recognising that final commercial approval sits with executive leadership.

• Continuous Improvement: Champion a data-driven culture where product decisions are supported by measurable evidence, helping the organisation focus on the metrics that genuinely influence outcomes rather than reporting for its own sake.

• Ownership: Establish Product Operations as a strategic capability within Toku, creating scalable frameworks that allow Product Managers to spend more time on customer discovery and product delivery.

We'd love to hear from you if you have

• Product Operations Experience: 6+ years of experience in Product Operations, Strategy & Operations, Product Analytics or commercially focused Product Management within a B2B SaaS environment. Experience building a new function or capability from scratch would be highly advantageous.

• Analytical Skills: Strong quantitative and analytical capability, with hands-on experience using SQL, modern Business Intelligence (BI) tools and advanced spreadsheet modelling to develop robust pricing, forecasting and unit economics models.

• Commercial Modelling: Experience building pricing, packaging and commercial models, particularly for usage-based or hybrid pricing models (per-seat plus consumption). Experience within communications platforms, infrastructure software or AI products would be a strong advantage.

• Product Analytics: Practical experience defining meaningful product metrics, establishing product instrumentation and translating data into actionable business recommendations.

• Technical Understanding: Sufficient technical depth to collaborate effectively with Engineering teams on instrumentation, event tracking, data pipelines, metric definitions and data quality.

• Strategic Thinking: Strong commercial judgement with the ability to evaluate investment opportunities, prioritise competing initiatives and support strategic decision-making through evidence and financial modelling.

• Product Operations: Experience designing lightweight operational processes that improve delivery, launch readiness, documentation and cross-functional collaboration without creating unnecessary overhead.

• Communication: Excellent written and verbal communication skills, with confidence presenting recommendations, influencing senior stakeholders and working effectively across distributed, cross-functional teams.

• Independence: Comfortable working autonomously in a scaling organisation, managing ambiguity and handling commercially sensitive information with professionalism and discretion.

• Location: This role can be based in The Netherlands – Hybrid work model, or in wider Europe – remote.

Toku has been recognised as a LinkedIn Top Startup and by the Financial Times as one of APAC's Top 500 High Growth Companies. If you're looking to be part of a company on a strong growth trajectory while working on meaningful, real-world challenges, we'd love to hear from you.