Job Description

JLL empowers you to shape a brighter way

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Product Operations Specialist

We are seeking an experienced and versatile Product Operations professional with a strong technical background to join our team. The Product Operations Specialist plays a critical role in optimizing product processes, facilitating cross-functional collaboration, and ensuring seamless product lifecycle management at JLL. This position bridges the gap between product strategy and execution, driving operational excellence across our technology solutions.

Key Responsibilities

Process Management/Optimization

• Partner with operations team to identify inefficiencies, optimize processes, and implement changes to enhance organizational effectiveness

• Identify ways to automate workflows and reduce manual effort

• Leverage AI to simply complex processes and increase team efficiency

Data Analysis, Insights, and Governance

• Establish and manage systems to monitor and report key ROI metrics, delivering regular updates to leadership

• Establish and support data governance guidelines and best practices to ensure optimal data quality from technology tools, enhancing overall data integrity and reliability

• Generate reports on product usage and business impact

• Consolidate data from product management, sales, customer success, and engineering teams to align with Workplace Management technology goals

Cross-Functional Collaboration

• Oversee complex projects, ensuring timely completion and alignment with organizational objectives. Track milestones, deliverables, and risks, providing regular updates to leadership.

• Facilitate communication and manage dependencies between technical and business teams

• Create clear process documentation

• Expertly define and track change management plans

• Present operational metrics to leadership, adapting style and content for maximum. effectiveness

Product Lifecycle

• Implement strategies to drive adoption of approved technologies including measurement and tracking of adoption rates to ensure maximum utilization and return on investment

• Analyze the technology landscape to identify overlaps, and provide recommendations to streamline and optimize the technology architecture, reducing redundancies and improving efficiency

• Gather and synthesize feedback from internal teams and external clients to inform product improvements

• Support product launches, feature releases, and operational initiatives while ensuring timelines are deliverables are met

Technical Aptitude

• Understand SaaS, PaaS, and IaaS concepts and product operational implications

• Understand product and technical documentation (e.g. API, Release, architecture, infrastructure)

• Leverage product operations tools (e.g. Jira, Smartsheet, Sharepoint, Service Now, Advanced Excel) to surface insights and track project and product delivery

Problem Solving and Critical Thinking

• Troubleshoot and resolve operational bottlenecks

• Develop contingency plans for potential product issues

• Find innovative ways to meet conflicting requirements

Required Skills

• Understanding of complete product lifecycle from development to retirement

• Ability to collect, analyze, and interpret data to drive product decisions and operational improvements

• Expertise in designing, implementing, and refining operational processes to increase efficiency and effectiveness

• Ability to work effectively across departments, building relationships and ensuring alignment between product, technology, and business teams

• Understanding of technical concepts and tools relevant to product development, management, and operations

• Understanding of business models and how products contribute to organizational goals

• Excellence in written and verbal communication, with strong skills in creating and maintaining clear documentation

• Ability to approach complex problems methodically, identify root causes, and develop effective solutions

• At least 5 years experience working in a Product Operations or related Operational role

• Proactive attitude with a focus on helping teams to deliver value

• Passionate about creating efficient product development processes with a focus on delivering value to clients and the business

Location:

Remote –San Jose,CRI

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Jones Lang LaSalle ("JLL") está comprometida a trabajar con personas con discapacidades y proporcionarles accesibilidad. Si necesita un ajuste razonable para cualquier parte del proceso de empleo – incluyendo la candidatura en línea y/o el proceso general de selección – puede enviarnos un correo electrónico a HRSCLeaves@jll.com Este correo electrónico es solo para solicitar un ajuste razonable. Por favor, dirija cualquier otra consulta general de reclutamiento a nuestra página Contáctanos > Quiero trabajar para JLL.