Job Description

Amazing Career Moments Happen Here

Transforming the insurance industry is ambitious, we know. That’s why at Applied, we’re building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services that make us indispensable to our customers, all within a culture built on values that make us indispensable to each other too. With 40+ years of experience in the Insurtech industry, we’re not just redefining what’s achievable; we’re creating a place where amazing career moments are made possible.

Applied Systems, Inc., a worldwide leader in insurance technology, is seeking a Product Operations Manager/Sr. Product Operations Manager to join our Product Operations Team. Product Operations enables the achievement of product and business outcomes. Product Operations is responsible for process improvement design, tooling, automation, and leading all related cross-functional work and communication in support of our Product Teams.

We are seeking a Product Operations Manager to drive process optimization, governance, and continuous improvement throughout the Product Development Lifecycle with a specific focus on Go-To-Market (GTM) and Post-Launch Success functions. In this role, you will be responsible for designing, refining, and standardizing processes that enable Product Operations Managers (POMs) to effectively support GTM and post-launch efforts. You will ensure POMs are equipped with the necessary tools, resources, and knowledge to execute these initiatives consistently and efficiently.

You will lead the creation and implementation of standardized frameworks and best practices to ensure alignment with cross-functional stakeholders and operational consistency across product teams. This includes developing training materials, hosting workshops, and promoting efficient management of timelines, resources, and deliverables. You will also establish clear governance structures to ensure all stakeholders follow agreed-upon processes and adhere to quality standards.

Collaborating closely with POMs and engaging with cross-functional teams, you will ensure that GTM processes remain consistent across the product portfolio. You will also lead cross-functional training efforts to drive awareness and adoption of best practices, empowering teams to execute initiatives with greater alignment and efficiency. Through ongoing support and guidance, you will empower teams to overcome challenges, maintain transparency, and drive product initiatives that deliver measurable success and long-term value for the business and its customers.

What You’ll Do

• Lead and manage high-priority, cross-functional projects across the entire Product Development Lifecycle for their assigned Product team, with a strong emphasis on VOM discovery, Roadmap Planning, Go-To-Market (GTM), and Post-Launch Success initiatives, driving teams towards desired business outcomes
• Effectively collaborate with individuals across various functions at all levels, fostering a cooperative and productive work environment
• For assigned product teams, facilitates cross-functional alignment on success metrics and drives achievement of those metrics
• Partner with product leads to support roadmap creating by aligning early-stage planning with Voice of the Market (VoM) insights, ensuring a structured and informed start to the PDLC.
• Ensure the effective implementation of metrics and necessary instrumentation into GTM and Post-Launch processes, guiding teams toward desired actions and outcomes.
• Drive change initiatives that streamline business processes and ensure alignment with overall business objectives
• Communicate critical issues, risks, and decisions to leadership, driving alignment and ensuring action is taken to support outcome attainment.
• Resolve cross-functional issues within projects and programs effectively, demonstrating leadership without positional authority
• Develop insightful recommendations that align with and support the achievement of product team goals, using in-depth knowledge and experience.
• Identifies opportunities for process improvements and recommends changes to workflows, systems, or other areas as necessary to support the goals of the teams they interact with
• Help define, document, establish and exemplify best practices for product operations, collaborating with team on process standardizations that enhance operational efficiency, consistency, and overall effectiveness of team.
• Mentor team members, acting as a resource for colleagues with less experience and enhancing their professional development.
• Perform other duties as assigned.

We’re looking for someone who:

• Can work remotely or from an Applied Systems office.
• Ability to travel up to 10%.

We’re Excited to Learn More About You

The Product Operations Manager position requires your experience in some or all the following:

• 3 – 5 years of experience in Product Operations and/or Product Management
• Strong leadership, communication, and strategic planning skills, with a proven ability to adapt to change and translate it into action plans.
• Demonstrated experience leading multiple concurrent cross-company projects to successful outcomes.
• Effectively influences without authority, with a proven history of aligning cross-functional leadership around shared goals and strategies.
• Consistently applies a resourceful, solution-oriented approach to complex challenges.
• Demonstrated ability to coach and consult across teams, driving collaboration and adapting PDLC communication to suit a variety of stakeholders.
• Proven track record in leveraging analytics and driving process improvements to enhance operational efficiency and decision-making.
• Demonstrated knowledge of Pendo, JPD, Power BI and JIRA

The Senior Product Operations Manager position requires your experience the following:

• 5 -7 years of experience in Product Operations and/or Product Management
• Exceptional leadership, communication, and strategic planning skills, with a proven ability to adapt to change and translate it into action plans.
• Demonstrated experience leading multiple concurrent cross-company projects to successful outcomes.
• Effective influences without authority, with a proven history of aligning cross-functional leadership around shared goals and strategies.
• Consistently applies a resourceful, solution-oriented approach to complex challenges.
• Demonstrated ability to coach and consult across teams, driving collaboration and adapting PDLC communication to suit a variety of stakeholders.
• Proven track record in leveraging analytics and driving process improvements to enhance operational efficiency and decision-making.
• Skilled in leveraging voice of market insights and roadmap planning tools to inform strategic product direction, regardless of specific platform.
• Extensive knowledge of Pendo, JPD, Power BI and JIRA

You may have other skills or credentials, including:

• Insurance industry experience
• Strong analytical and strategic thinking skills.
• Familiarity with other Product Management tools, such as Jira Product Discovery, Jira Advanced Roadmaps, and customer feedback tools

We know that talent comes from all backgrounds and experience levels. We encourage military members and their spouses, as well as candidates without a degree or a background in tech, to apply!

When You Join Team Applied, You Can Expect:

A culture that values who you are and recognizes that you aren’t just an employee; you are a teammate, and you matter. We thrive on the benefits of our different experiences and celebrate the uniqueness our teammates bring to work with them every day.

We flex our time together, collaborating remotely and in-person to empower our teams to work in the ways that work best for them.

A comprehensive benefits and compensation package that centers our teammates and helps them to bring their best to work every day:

• Medical, Dental, and Vision Coverage
• Holiday and Vacation Time
• Health & Wellness Days
• A Bonus Day for Your Birthday
• Learn more about the people behind our products at https://www1.appliedsystems.com/en-us/about-us/jobs/

Our targeted starting base salary in the United States for this position ranges from $100,000 - $140,000. To determine a new team member’s starting pay, we consider a variety of factors, including someone’s depth, breadth, and variety of experience, skills, and responsibilities. Depending on the role, team members may also be eligible to participate in additional compensation.

Your Security Matters:

Our candidates’ personal information and online safety are top of mind for us. At Applied, we proactively protect your personal information and only communicate with candidates via a secure @appliedsystems.com email or through our official careers portal. Recruiters will never request payments, ask for financial account information, or sensitive information like social security numbers.

AI Utilization

We leverage AI tools to streamline parts of our recruitment workflow (such as resume parsing and interview scheduling). However, candidate screening, interviews, and final decisions are conducted by real humans.

EEO Statement  

Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don’t discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law. 

#LI-Remote or #LI-Hybrid 

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