Job Description

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy.

TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible.

Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company.

Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come.

By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users.

When we create and grow together, the possibilities are limitless.

Join us.

About the Team

Our team plays a crucial role in ensuring the company’s success. We seek people who are willing to learn and put in the effort to solve problems. Our challenges are not your regular day-to-day problems - you’ll be part of a team that’s developing new solutions to new challenges. It’s working fast, at scale, and we’re making a difference. We are looking for talents to join us on this exciting journey!

Responsibilities

Work with algorithm teams to refine NLP models, improving accuracy in intent recognition and routing.

Collaborate with customer service teams to design and implement high-quality data labeling for model training.

Build a data monitoring system to track model performance, analyze anomalies, and identify root causes.

Use data insights to propose actionable optimizations for both models and workflows.

Serve as liaison between business and algorithm teams, aligning technical solutions with operational needs.

Communicate complex AI concepts clearly to non-technical stakeholders.

Qualifications

Must have a Master’s degree or foreign equivalent degree in Computer Science, Engineering (any), Analytics (any), Management, Mathematics, Statistics, or a related field, and 1 year of related work experience; OR a Bachelor’s degree or foreign equivalent degree in Computer Science, Engineering (any), Analytics (any), Management, Mathematics, Statistics, or a related field, and 3 years of related work experience.

Of the required experience, must have 1 year of experience in each of the following:

Project management, including collaborating with cross-functional teams to design, develop, and implement data-driven business strategies;

Translating data using SQL, Python, Tableau, or Excel;

Managing project or program risk and issues related to meeting deadlines, project schedule, resourcing, or budget by identifying, communicating, and triaging resolution;

Analyzing data, building and maintaining datasets, and creating dashboards for product planning; and

Interfacing directly with business leaders and stakeholders to present product or project documents, including strategy, timeline, and status documents.

Employer: TT Commerce & Global Services LLC

Type: Full time, 40 hours/week

Location: San Jose, CA

Salary Range: $168917 - $178917 per year

To Apply, click the apply button below. Contact lpresumesttc@tiktok.com if you have difficulty submitting resume through the website.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request

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