Job Description

About Nubank

Nubank was founded in 2012 to free people from a bureaucratic, slow and inefficient financial system. Since then, through innovative technology and excellent customer service, the company has redefined people's relationship with money in Latin America. With operations in Brazil, Mexico and Colombia, Nubank is today one of the largest digital banking platforms and leading technology companies in the world.

Today, Nubank is a global company with offices in São Paulo (Brazil), Mexico City (Mexico), Buenos Aires (Argentina), Bogotá (Colombia), Durham (United States), and Berlin (Germany). Founded in 2013 in São Paulo by David Vélez with Brazilian Cristina Junqueira and American Edward Wible as co-founders. For more information, visit www.nubank.com.br

Product Operations at Nubank

At Nu, many things are done from scratch. We understood that to offer the most transparent, fair, and intuitive financial products and services; we had to recreate them from our early days completely. We needed professionals who could navigate from business strategy to project management for this endeavor, from risk assessment to cross-team alignment. That's how and why our Product Operations team was born. A quarter Product Manager, a quarter Business Analyst, a quarter Management Advisor and a quarter… Something else? Product Operations Nubankers are the ultimate owners of Nu's operations, ensuring that projects and processes run efficiently.

As a Product Operations, you're expected to play a pivotal role in ensuring the best operational performance of our products and providing a smooth customer experience. You will be accountable for Brazil’s Collection Agencies. Leading the strategy to maximize recoveries and customer outcomes. And team manager.
Responsibilities will include:

• Lead Agency Governance: Oversee performance, managing day-to-day operational health and escalating blockers proactively
• Drive Budget and Portfolio Allocation: Own the annual budget, defining allocation logic across agencies and channels, and tracking efficiency gains over time
• Facilitate project rituals, align stakeholders across teams, and ensure analytical deliverables translate into concrete operational decisions
• Sustain Collections Infrastructure: Ensure reliability of multi-channel platforms (Portfolio Mgmt, Shuffle, 3rd Party), data flows with agencies, and Collections Lifecycle processes
• Develop and Engage the Team

We're looking for an experienced Product Operations who has:

• 8+ years of experience in similar roles
• Leadership skills
• Fluent or native Spanish and English
• Genuine curiosity about how products work operationally and how to make them better for customers
• Ability to build structure in ambiguous environments — you'll be defining the playbook, not following one
• Capacity to navigate ambiguity, managing challenging stakeholders in a fast-paced environment
• Outstanding communication skills; ability to communicate concisely and effectively across all levels of the organization
• Experience building partnerships from inception to delivery
• Exposure to third-party banking integrations is a plus

Diversity and Inclusion at Nu

We want to build products and experiences for everyone who wants to take back control over their finances; that’s why we build strong and diverse teams that rise up to the challenge. We are a team of the most creative people in technology, and we hire under equal opportunity, irrespective of gender, ethnicity, religion, sexual orientation or background. We are proud to say that 30% of our team recognize themselves as part of the LGBTQ+ community, and 40% of our team identify as women, in all positions and seniority levels. We are a very process-light organization that values human interactions, and that is a very important part of our culture. At Nu, everyone has the opportunity to speak up and participate, grow, and share ideas.