Driving technology always feels old. Not by a little bit. We believe vehicles can be a thousand times smarter, safer, and more connected to the world around us, and our mission is to see it happen. In 2019, we joined forces with Honda as their first startup acquisition, and now we’re expanding our vision into building the future of connected vehicles for millions of people around the world.
Join Drivemode for an exciting startup environment and a vibrant culture that combines impactful work, competitive compensation, and excellent benefits. By becoming a part of our team, you'll contribute to a crucial mission that revolutionizes the way people engage with vehicles, addressing both business needs and the world's environmental challenges. This presents an exceptional opportunity to be at the forefront of innovation and drive Honda's success in the automotive market.
We're seeking a highly organized, customer-obsessed Product Operations Manager for our 4W Product Group in Tokyo, Japan. This pivotal role ensures exceptional customer experience and operational efficiency for our connected vehicle products. You will serve as the operational bridge connecting Engineering, Product, Design, Executive Leadership, and global stakeholders.
You will oversee support queue health, manage L2/L3 triage and incident response workflows, optimize support processes, localization strategy, drive Voice of Customer insights and operational improvements across the product lifecycle. This is a unique opportunity to directly impact customer satisfaction and drive scalable growth at Drivemode.
EEOC Statement: Drivemode is proud of a very diverse team with employees coming from 5 continents and 20+ countries as of today. Diversity in our workplace has played an important part in our success; we recognize each employee’s unique background, knowledge, experiences, ideas, and viewpoints, all of which are critical in developing products that have a positive impact on drivers around the world.
Drivemode provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, gender, national origin, sexual orientation, gender identity or any other characteristics that make you unique.
We are committed to creating an accessible and inclusive workplace and welcome candidates with disabilities. Reasonable accommodations are available throughout the recruitment process and employment lifecycle to support individuals in performing their best work.
Drivemode began as a small Silicon Valley startup in 2014 and was acquired by Honda in 2019. Today, we help Honda lead the way in software-driven automotive advancements. As Honda’s software and user experience division, Drivemode focuses on creating cutting-edge, clean digital experiences for electric vehicles. Our diverse team, with members hailing from five continents, brings unique perspectives that drive our leadership in smart, connected transportation. Through the integrated approach of developing software and hardware together, Drivemode combines Japanese precision and Silicon Valley creativity, shaping the future of driving.
