inDrive

Product Operations Manager

inDrive  •  Islamic Republic of Pakistan (Onsite)  •  3 hours ago
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Job Description

Product Operations Manager

Department: NV SuperApp

Employment Type: Full Time

Location: Pakistan

Reporting To: Ksenia Maiorova

The Product Operations Manager owns the operational backbone of experimentation and the SuperApp home screen across two product lines — UX and Personalization. This person turns the home screen into a reliably-governed shared surface and runs the end-to-end A/B testing pipeline so that Product Managers spend their time on decisions, not on test mechanics.

They own the in-house experimentation platform's day-to-day operations, the home-screen admin panel, event instrumentation quality, and the single source of truth for all running and planned experiments. They act as the intake point for every team that wants to test on our surfaces, and the coordinator who prevents conflicting experiments and launches from colliding.

Key Responsibilities

Impact & Scope
  • Strategic Impact: Scales SuperApp experimentation from ad-hoc to a governed, dependable capability. Protects the home screen's integrity by ensuring UX changes, new verticals, and personalization logic roll out without conflict or regression
  • Financial Impact: Accelerates validation of features driving multi-vertical revenue. Enforces guardrails (SRM, early stops) to prevent revenue-negative changes
  • Geographic Scope: Global—owns the experimentation pipeline across all SuperApp markets
Collaboration & Communication
  • Experimentation Guard: Manages the full experiment lifecycle: partners with PMs on test design, self-serves/configures tests on the platform, and coordinates event tracking instrumentation plans with data engineers
  • Process Owner: Acts as the single triage point for home-screen changes. Runs weekly experiment reviews and maintains documentation/runbooks
  • Central Communicator: Maintains the master experiment dashboard and decision logs (ship/iterate/kill) for leadership; proactively communicates trade-offs and launch windows

Skills, Knowledge and Expertise

  • 3+ years in product ops, growth, or product analytics (Tech, mobility, or SuperApp experience preferred)
  • Hands-on experience designing and running experiments, from hypothesis and power calculations (MDE, sample size) to analyzing metrics (primary, guardrail, SRM) for ship/kill decisions
  • Comfort configuring, launching, and monitoring experiments day-to-day using in-house experimentation or feature-flag tools
  • Strong event tracking literacy; able to define tracking plans, QA data coverage, and collaborate with data engineers
  • Proficient in SQL and BI tools (Tableau/Looker) for data readouts, and JIRA for managing experiment pipelines
  • Excellent communication skills to manage intake, triage competing requests, and influence cross-functional teams without direct authority
  • Ability to build and maintain single-source-of-truth documentation, runbooks, and experiment review rituals
  • Deep understanding of how UI/UX changes impact the user (rider/driver) experience, translating that empathy into strict product guardrails
inDrive

About inDrive

inDrive is a global mobility and urban services platform. The inDrive app has been downloaded over 390 million times, and has been the second most downloaded mobility app for the third consecutive year. In addition to ride-hailing, inDrive provides an expanding list of urban services, including intercity transportation and delivery. In 2023, inDrive launched New Ventures, a venture and M&A arm.

inDrive operates in 1065 cities in 48 countries. Driven by its mission of challenging social injustice, the company is committed to having a positive impact on the lives of one billion people by 2030. It pursues this goal both through its core business, which supports local communities via a fair pricing model; and through the work of inVision, its non-profit arm. inVision’s community empowerment programs help to advance education, sports, arts and sciences, gender equality and other vital initiatives.

For more information visit www.inDrive.com

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Mountain View, California
Year Founded
Unknown
Website
indrive.com
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