Job Description

Started as a WhatsApp team inbox in 2020, Wati has evolved into an AI-powered customer engagement platform that goes beyond a single channel. Designed for businesses that sell, support, and grow through conversations, Wati observes customer intent in real time, decides the next best revenue action, and executes it across marketing, sales, and support — on WhatsApp, Instagram, Facebook, TikTok, SMS, and more.

Trusted by over 16,000 customers across 190+ countries, Wati simplifies complex operations and business conversations with a unified inbox, no-code automation, and our intelligent AI layer, Astra.

Proudly backed by Tiger Global, Sequoia Capital, DST Global, and Shopify, and recognised as a Premium Partner of Meta and Google.

Wati, the AI-Powered Customer Engagement Platform for Revenue Growth.

We're looking for a Product Operations Manager to sit at the heart of our product organization — connecting strategy to execution, and making sure our product teams move faster, smarter, and with better insight. This is a high-impact role for someone who loves building systems, separating signal from noise, and enabling great product work at scale.

What sets this role apart: you'll be our internal champion for AI-powered ways of working. You'll identify where AI tools and workflows can meaningfully reduce toil, accelerate decision-making, and multiply what each PM can accomplish — then actually build and roll out those systems across the team.

You'll work closely with Product, Engineering, Design, Data, and Go-to-Market teams to drive operational excellence across the product lifecycle — from discovery through delivery and into post-launch learning.

What you will do:

• Own the rhythms of the product org - quarterly & annual planning, roadmap reviews, and cross-functional syncs, townhalls, leadership cadences — and continuously improve how they run
• Identify friction in how product teams work and eliminate it: tooling, processes, templates, documentation, and anything that slows PMs down
• Build reporting infrastructure that keeps leadership informed on product performance, velocity & OKR progress — automating recurring reports wherever possible
• Use AI to synthesize customer feedback, support tickets, and research signals into concise insight briefs that reach the right PMs at the right time
• Own the product team's core toolstack (Heap, Figma, Userpilot, Notion, Productboard, etc.) including AI features and integrations, and establish a single source of truth for documentation and decisions
• Be the product org's resident AI expert — evaluating tools, building AI-powered workflows, and staying ahead of what's useful and what's hype
• Build and maintain a library of AI workflows, prompt templates, and playbooks that help PMs move faster across spec writing, research synthesis, competitive analysis, and ticket grooming
• Run training and onboarding to upskill PMs on AI-assisted ways of working, lowering the barrier to adoption across the team
• Act as the connective tissue between Product and GTM functions — managing the feedback loop and coordinating launch readiness with PMM and enablement teams

Requirements

• 4–7 years of experience in product operations, product management, program management, strategy & operations, or a related role
• Strong understanding of the product development lifecycle and modern product practices (agile, continuous discovery, etc.)
• Hands-on experience using AI tools in a product or operational context — you don't just know what these tools are, you use them daily and have opinions about them
• Demonstrated ability to build and implement processes that stick — you're a systems thinker who also gets things done
• Comfort with ambiguity; you're able to identify the highest-leverage problem to solve without being told exactly what to do
• Excellent communicator — you can write clearly, run tight meetings, and influence without authority
• Analytical mindset; experience working with data and building dashboards or reports (SQL a plus)
• Proficiency with common product and PM tools (Jira, Notion, Confluence, Productboard, or similar)
• Experience working in a fast-paced, high-growth environment preferred

Nice to have:

• Experience scaling a product organization through a period of significant growth
• Background in SaaS or platform products
• Familiarity with OKR frameworks and experience facilitating goal-setting processes
• Experience with launch operations or PMM coordination
• Exposure to building or managing AI-assisted workflows using tools like Claude, ChatGPT, Cursor, Glean, Notion AI, or similar
• Experience with no-code/low-code automation tools (Zapier, Make, n8n) to connect AI capabilities into existing workflows
• Comfort with prompt engineering and a track record of building reusable prompt libraries or internal AI playbooks