AI Success™

Job Description

At Relatient, we help healthcare organizations optimize patient access through AI-powered workflows, real-time automation, and flexible access tools. We are trusted by over 50,000 providers to modernize the patient experience and have been recognized by Forbes and Deloitte for our innovative and inclusive culture. Your Role at RelatientThe Product Operations Manager supports the effectiveness, scalability, and alignment of the product organization. This role partners cross-functionally to ensure product initiatives are well-coordinated, customer feedback is actionable, and internal teams are prepared to successfully support new product capabilities. The position focuses on optimizing workflows, improving communication, and enabling efficient product execution. The Product Operations Manager plays a key role in improving how product decisions are informed, communicated, and operationalized across the organization. How You'll Make an Impact:

Coordinate and drive execution of product and feature launches, ensuring cross-functional alignment and readiness.
Own and continuously improve scalable processes for capturing, organizing, and communicating product feedback and enhancement requests.
Submit, assign, and manage support cases, ensuring timely follow-up and clear communication with clients.
Partner with Product Managers and cross-functional teams to improve visibility into product priorities, progress, and outcomes.
Support internal readiness by ensuring teams have the necessary information, documentation, and resources for new releases.
Proactively identify gaps and drive improvements to operational efficiency and consistency across product-related workflows.
Contribute to the refinement of tools, templates, and processes that enable the product organization to scale effectively.
Facilitate communication and alignment across Product, Customer Success, Support, and other stakeholders.
Surface trends and insights from customer and internal feedback to hep inform product prioritization and decision-making.

What You Bring:

Bachelor’s degree in business, technology, or related field, or equivalent experience
3+ years of experience in product operations, project coordination, product management, or related roles within a SaaS environment
Experience working cross-functionally with Product, Customer Success, Support, or Marketing teams
Strong organizational, analytical, and problem-solving skills with attention to detail
Excellent written and verbal communication skills
Ability to manage multiple priorities in a fast-paced, evolving environment
Familiarity with product and project management tools such as Jira, Confluence, or Asana
Demonstrated ability to manage cross-functional initiate

Mindsets That Matter:We always look for ways to grow and take pride in what we do. You'll thrive here if you:

Act with purpose, focus, and accountability
Collaborate across teams and communicate clearly
Keep innovating and automate what slows you down

A Note on Travel:

Traveling up to 10% may be required.

Pay & Perks: The salary range for this role is $85,000–$110,000 annually. Final compensation will be determined based on factors including experience, skills, qualifications, and geographic location. Benefits May Include (US):

Medical, dental, and vision coverage
Company-paid life and disability insurance
HSA with employer contributions
Employee Assistance Program (EAP)
401(k) with company match
Unlimited PTO, 10 paid holidays, and paid parental leave

Equal Opportunity at Relatient: We’re building a team as diverse as the communities we serve. Relatient is proud to be an equal opportunity employer. If you need accommodation during the application process, just let us know.To learn more about our organization, visit www.relatient.com
Ready to Join Relatient? If you’re looking for work that matters and a team that makes it count, we'd love to hear from you!To join our team, you must live in one of the following states where we’re authorized to hire: Alabama, Arkansas, Florida, Georgia, Indiana, Kentucky, Missouri, New Jersey, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, and Texas. #LI-AM1
#LI-Hybrid

About Relatient

At Relatient we’re on a mission to make access to healthcare simpler.

We partner with leading health systems and medical practices - comprising more than 47,000 providers across the US - to optimize every step of a patient journey, from alerting patients to needed care, helping them find the right provider, scheduling appointments across multiple channels, and engaging with patients throughout their care journey via text, email, and chat. Our solutions reduce delays in care, improve communication, and enhance both the provider and consumer experience. We’ve been recognized as a Forbes Top Startup, Deloitte Fast 500, and Inc 5000, among other honors, for our rapid growth, innovative technology solutions, and energetic workplace culture.

Industry

Healthcare & Social Services

Company Size

201-500 employees

Headquarters

Atlanta, Georgia

Year Founded

2012

Website

relatient.com

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