Job Description

🚀 About Borderless

At Borderless, we’re building a world where borders are no longer barriers - where anyone can move anywhere, seamlessly and safely.

Founded in 2023, we’ve already helped 600+ UK businesses and 15,000+ individuals navigate the complexity of immigration.

Powered by technology, and supported by an expert team, our platform removes the friction of Home Office compliance, visa processing and sponsor licence applications, making immigration faster, simpler and more accessible for everyone.

Backed by Entrepreneur First and Backed.VC, we’re scaling fast and in 2026 expanding into new sectors and markets to further accelerate our growth.

Also, around 25% of our workforce is sponsored, and we proudly offer visa sponsorship as part of our hiring process.

🔥 Role: Product Operations Manager

We’re looking for a Product Operations Manager to lead operational automation across Borderless. This is a high-impact role designed to reduce manual work, optimise processes, and deliver operational efficiencies while deploying innovative AI and automation tools.

You’ll work closely with the Product Lead, Ops Engineer, and Product Manager to understand workflows across the caseworker and operations teams and identify opportunities to automate, streamline, and scale. This is not a traditional operations role — you will experiment, innovate, and move fast to build the future of operational excellence.

🚀 Success Definition

6–12 Month Outcomes:

• Automate key operational workflows to reduce manual errors and cost to serve

• Shorten time to value for processes across the business

• Own a roadmap of operational automation and agent deployment

Top 3 Priorities:
Use AI and automation to achieve the following:

1. Reduce manual errors

2. Reduce cost to serve

3. Reduce time to value

90-Day Ramp:

• 30 days: Deeply understand workflows and ship initial automations/quick wins to reduce manual effort

• 60 days: Scale automation output (multiple automations/agents live), address key bottlenecks, and improve core processes

• 90 days: Deliver clear, measurable efficiency gains (cost, time, errors reduced) and take full ownership of the automation roadmap

🧠 What Great Looks Like

You’ll excel in this role if you combine innovation, technical aptitude, and operational ownership

• 2+ years in automation, product ops, or similar roles

• Strong systems thinker; able to design solutions, not just implement them

• Urgent and fast-moving: shipping 5–10 automations/agents per week

• AI-forward, comfortable experimenting with new tools (e.g., Claude Code, Make, Replit etc)

• Hands-on, able to work directly with engineering and manage multiple projects simultaneously

• Owns operational efficiency: reduces manual errors, cost-to-serve, and time-to-value

• Embedded in caseworker and ops workflows; responsible for measurable improvements

Nice-to-Haves:

• Background in product, engineering, or operations

What we are not looking for:

• Traditional, incremental operations mindset

• Resistant to experimentation or rapid iteration

• Not leveraging AI or automation as core to the role

🧪 Interview Process

• 30 minute screening call with Talent

• 45 minute interview with the Hiring Manager

• Take Home Task

• Final onsite interview

💯 Benefits

🏢 3 days in office, 2 days remote

🌮 Monthly company in-office lunches

🕺 Monthly company team events

✈ Annual offsite (our last one was in Palma!)

👩‍⚕️ Comprehensive private medical insurance

Holidays & Remote Work

✈ 25 days holiday each year + 3 days between 25th December and 31st January, plus bank holidays

💻 1-week work-from-anywhere policy

Growth & Development

📚 £500 annual Learning & Development budget

📈 6-month performance reviews and promotion opportunities

Equipment & Other Perks

🖥️ Laptop and peripherals — whatever you need to work effectively

🚲 Cycle to Work scheme

💰 Employer pension contributions via Smart Pension

💬 Access to Spill (mental health support)

👟 Gym in Shoreditch Exchange

☕️ Onsite barista