RELX

Product Operations Coordinator

RELX  •  $34k - $56k/yr  •  Duluth, GA (Onsite)  •  3 hours ago
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Job Description

About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Insurance vertical, we provide customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. Our insurance risk solutions help drive better data-driven decisions across the insurance policy lifecycle, all while reducing risk. You can learn more about LexisNexis Risk at https://risk.lexisnexis.com/insurance.

About Our Team

At LexisNexis Risk Solutions, we help insurance organizations make smarter, data-driven decisions throughout the policy lifecycle. Our team supports customers by obtaining and managing critical records and documentation that contribute to accurate risk assessment and operational efficiency. As part of a collaborative, fast-paced production environment, we work closely with internal partners, law enforcement agencies, and other external resources to deliver high-quality results that help our customers reduce risk and improve outcomes. We are committed to accuracy, teamwork, and exceptional service, creating an environment where employees can learn, grow, and make a meaningful impact every day.

About the Role

As a Records Acquisition Specialist, you will support insurance customers by researching, obtaining, and maintaining police records and related documentation. You will work with internal and external resources, including law enforcement agencies, to help ensure records are accurate, complete, and delivered in accordance with company standards. This role is onsite five days per week and offers the opportunity to contribute to a collaborative, production-focused environment.

Responsibilities

  • Research and review requests and police records information from websites and various internal and external databases.
  • Fulfill, edit, and modify requests for police records to ensure compliance with company standards and completeness of orders for product delivery.
  • Perform additional research as required to meet customer expectations.
  • Meet and exceed established departmental goals for productivity and accuracy.
  • Conduct outgoing calls to agencies regarding requests.
  • Review, compile, acquire, organize, and maintain records.
  • Apply an understanding of records procurement processes for insurance purposes.
  • Support the delivery of high-quality customer outcomes through accurate record management.

Requirements

  • Customer service skills with a focus on creating, maintaining, and enhancing customer relationships.
  • Experience in Criminal Justice, Insurance Claims, Call Center environments, and/or police departments. (Preferred not required)
  • Ability to use Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.
  • Ability to learn quickly and thrive in a production-based environment.
  • Excellent oral and written communication skills.
  • High school diploma required.
  • Ability to collaborate with cross-functional teams to deliver exceptional customer service and support.
  • Salesforce knowledge is a plus.

U.S. National Base Pay Range: $33,500 - $55,700. Geographic differentials may apply in some locations to better reflect local market rates.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.

Please read our Candidate Privacy Policy.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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RELX

About RELX

RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.

Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.

Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs more than 36,000 people over 40% of whom are in North America.

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Please note that RELX does not contact people through social media to extend job or contract offers, nor do we request money, credit card details or bank account information as part of any project or job application process. Any such request is fraudulent. Please contact your local law enforcement agency if you have been victimized by a scammer. For careers, access https://www.relx.com/careers/why-relx

Industry
Unknown
Company Size
1,001-5,000 employees
Headquarters
London, GB
Year Founded
Unknown
Website
relx.com
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