Deloitte

Product Operations Consultant - Digital Customer

Deloitte  •  $58k - $102k/yr  •  Toronto, CA (Remote)  •  3 hours ago
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Job Description

TheProduct Operations Consultant serves as a strategic partner to Product Managers, driving alignment between product strategy, user needs, business objectives, and technical capabilities on 1-year fixed term This role transforms complex data, stakeholder feedback, and operational requirements into actionable insights that inform product decisions and scalable solutions. The ideal candidate combines strong analytical capabilities, business acumen, systems thinking, and exceptional communication skills to support product discovery, data transformation initiatives, governance processes, and cross-functional delivery. This position is expected to operate primarily within Pacific Standard Time (PST) working hours.

What will your typical day look like?

  • Facilitate workshops, interviews, and stakeholder sessions to gather and document requirements.
  • Create PRDs, user stories, acceptance criteria, process flows, and feature documentation.
  • Translate business needs into actionable requirements for product and engineering teams.
  • Analyze business processes, identify gaps, and recommend practical solutions.
  • Support backlog refinement, prioritization, sprint planning, and product operations.
  • Collaborate with developers, designers, QA teams, and stakeholders throughout the product lifecycle.
  • Monitor risks, dependencies, blockers, and delivery progress.
  • Support Agile delivery, roadmap execution, testing, and release readiness activities.
  • Document decisions and requirements to ensure alignment across teams.
  • Use AI-powered tools and automation opportunities to improve productivity and delivery outcomes.
  • Drive continuous improvement initiatives and operational efficiencies.
  • Ensure solutions deliver measurable business value.

About the team

You will be part of a collaborative and high-performing product organization responsible for delivering innovative, data-driven solutions that enable business growth and operational excellence. The team partners closely with Product Management, Engineering, Design, Data, and Business stakeholders to build scalable products, modernize data capabilities, and create exceptional user experiences. Together, the team leverages customer insights, analytics, and emerging technologies to drive impactful outcomes while fostering a culture of innovation, collaboration, and continuous learning.

Enough about us, let’s talk about you

  • 3+ years of experience in Product Management, Business Analysis, Product Operations, or a related field.
  • Experience gathering, documenting, and translating business requirements into actionable solutions.
  • Minimum 1 year of consulting experience in business operations, strategy, management consulting or a related advisory role.
  • Proven ability to create user stories, acceptance criteria, and process documentation.
  • Strong stakeholder management, facilitation, and communication skills.
  • Experience working in Agile/Scrum environments.
  • Ability to collaborate effectively with technical and business teams.
  • Strong analytical, organizational, and problem-solving skills.
  • Experience with Jira, Confluence, Google Workspace, or similar tools.
  • Familiarity with SDLC concepts and product delivery practices.
  • Experience leveraging AI tools to enhance productivity and delivery outcomes.

Total Rewards



The salary range for this position is $58,000 - $102,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.

Deloitte

About Deloitte

Deloitte drives progress. Our firms around the world help clients become leaders wherever they choose to compete. Deloitte invests in outstanding people of diverse talents and backgrounds and empowers them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we.

Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited (“DTTL”), its global network of member firms, and their related entities. DTTL (also referred to as “Deloitte Global”) and each of its member firms are legally separate and independent entities. DTTL does not provide services to clients. Please see www.deloitte.com/about to learn more.

The content on this page contains general information only, and none of Deloitte Touche Tohmatsu Limited, its member firms, or their related entities (collectively the “Deloitte Network”) is, by means of this publication, rendering professional advice or services. Before making any decision or taking any action that may affect your finances or your business, you should consult a qualified professional adviser. No entity in the Deloitte Network shall be responsible for any loss whatsoever sustained by any person who relies on content from this page.

Industry
Consulting & Advisory
Company Size
10,000+ employees
Headquarters
Worldwide, OO
Year Founded
1845
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