The Product Operations Associate will serve as the bridge between the Local Product Team and business units, ensuring smooth day-to-day operations. This role functions as the second level of support (L2) for all product-related concerns in the Philippines, working closely with Local Product Managers (L3) to ensure timely resolution of issues and effective communication across teams.
Key Responsibilities
Act as the primary point of contact for product-related inquiries from internal teams Provide support to:
Ensure timely and accurate responses to all product-related concerns Maintain, update, and improve:
Internal documentation
Product guidelines
Standard Operating Procedures (SOPs)
Coordinate closely with Product Managers for:
Escalations
Product clarifications
Issue resolution
Monitor recurring issues and proactively suggest process or product improvements Ensure clear and consistent communication between Product and business teams
Qualifications
Bachelor’s degree in Business, Information Technology, Engineering, Finance, or any related field
At least 1–3 years of experience in Product Operations, Business Operations, Customer Support, or related roles, preferably in a fintech, banking, or technology-driven company
Strong problem-solving and analytical skills
Excellent communication and stakeholder management abilities
Experience in issue tracking, ticketing systems, or operational support workflows is an advantage
Ability to work in a fast-paced and highly collaborative environment
Highly organized with strong attention to detail
Proficient in Microsoft Office/Google Workspace; familiarity with fintech products and digital platforms is a plus
Preferred Competencies
Understanding of fintech products, lending operations, digital payments, or financial services processes
Experience working with cross-functional teams including Product, Engineering, Risk, and Operations
Ability to analyze operational pain points and recommend scalable solutions
Strong sense of accountability, ownership, and urgency in handling issues
About PalmPay
PalmPay is building the financial superapp for Africa.
