Digital Auxilius

Product Operations Analyst – (Afternoon Shift)

Digital Auxilius  •  Karachi, PK (Onsite)  •  28 minutes ago
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Job Description

Company Overview

Digital Auxilius, a leading provider of digital marketing, software development, and technology solutions, is looking for a Product Operations Analyst – Syncora to join its growing team.

Syncora is an in-house clinical study management platform designed to streamline feasibility, study start-up, and regulatory operations. As the platform continues to expand across internal departments and external clients, we are looking for a detail-oriented and proactive professional with 3–5 years of relevant experience in Business Analysis, Product Operations, Application Support, or Software Project Coordination.

The successful candidate will be responsible for managing day-to-day platform operations, supporting users, administering system configurations, gathering business requirements, and coordinating with product development and QA teams to ensure continuous platform improvement.

Job Description

  • Act as the primary point of contact for Syncora users, handling day-to-day queries, troubleshooting issues, and ensuring timely resolution.
  • Manage user onboarding, training sessions, and refresher training for internal departments and client teams.
  • Administer user accounts, roles, permissions, workflows, study statuses, notifications, and other platform configurations.
  • Gather, analyze, and document business requirements, change requests, and enhancement requests from relevant stakeholders.
  • Translate business requirements into functional specifications, user stories, acceptance criteria, and process flows.
  • Coordinate with developers to clarify requirements, monitor development progress, and ensure alignment with business expectations.
  • Identify, investigate, and differentiate between user-related issues, configuration problems, and actual software bugs.
  • Log, track, and follow up on bugs and enhancement requests through Jira.
  • Collaborate with QA teams to validate bug fixes, new features, and product releases.
  • Coordinate User Acceptance Testing (UAT) with relevant stakeholders and ensure feedback is incorporated.
  • Maintain product documentation, user guides, SOPs, process flows, and release notes.
  • Set up and maintain demo, training, and testing environments.
  • Coordinate meetings, action items, and follow-ups between business users, product management, development, and QA teams.
  • Monitor pending issues, enhancement requests, and deliverables to ensure timely completion.
  • Provide regular updates to stakeholders regarding platform issues, ongoing developments, and product releases.
  • Identify opportunities to improve platform usability, workflows, and overall operational efficiency.

Requirements and Skills

  • 3–5 years of relevant experience in Business Analysis, Product Operations, Application Support, Software Project Coordination, or a similar role.
  • Bachelor's degree in Computer Science, Information Technology, Software Engineering, Business Information Systems, or a relevant field.
  • Previous experience working with SaaS platforms, web applications, or enterprise software solutions.
  • Understanding of Agile/Scrum methodologies and Software Development Life Cycle (SDLC).
  • Hands-on experience with project and product management tools such as Jira and Confluence.
  • Ability to write clear user stories, functional requirements, acceptance criteria, and process documentation.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Excellent organizational skills, including multitasking, prioritization, and time management.
  • Strong written, verbal, and presentation skills, with the ability to communicate effectively with technical and non-technical stakeholders.
  • Ability to independently manage responsibilities, follow up on pending matters, and drive tasks to completion.

Preferred Qualifications:

  • Experience in Clinical Research, Healthcare, Pharmaceutical, or CRO environments.
  • Familiarity with clinical research workflows, including Feasibility, Study Start-up, Regulatory, and Site Management.
  • Basic understanding of GCP, ICH-GCP, HIPAA, or 21 CFR Part 11.
  • Experience with software testing, UAT, and application administration.

Perks and Incentives

  • Market Competitive Salary
  • 22 Paid Time Offs
  • Free In-house Lunch Service
  • On-the-Job Learning through Professional Learning Platforms
  • Project and Performance-Based Bonuses
  • Transport Allowance
  • Best Performance Award Every Month
  • Professional Growth and Development Opportunities
  • Exposure to International Clients and Product Development
  • Portfolio Building
  • Working Days: Monday to Friday
  • Shift Timings: 2:00 PM – 10:00 PM
  • Reporting To: Product Manager
  • Location: Karachi, Pakistan
Digital Auxilius

About Digital Auxilius

About Us

We started off as a means to provide employment to the growing freelancers of Pakistan. Soon, we realized that our mission gave us a competitive edge over other companies because we do not have a middle man commission. Many companies exploit the talent in Pakistan by using the cheap labor while taking a bigger share of profits for themselves. We on the other hand, provide the cheapest services with the same quality

Why Us?

You will receive a unique design: we have been chosen because we do not like standard, template solutions.

Finding out what your shtick is, and reflecting it in the website design is what makes us feel good. We can easily work at any style directions and create impressive websites for clients from different business sectors – we always manage to find common language and give clients what they want.

Team of experienced professionals: we are familiar with any of the website types such as landing page, business card website, corporate website, website directory, and a web portal we have significant experience in project realization with different levels of complexity and cost. We are not afraid of a large number of pages or extensive functionality. We can implement any of your requests. Do you need a cross browser responsive layout for mobile devices? A piece of cake. Do you need a multi-language website with the possibility to determine the user’s location based on their IP address? Will do. What about user accounts and integration with a CRM system? Easy! There are not such words in our dictionary as “its impossible!” try to surprise us with your task.

A flexible approach to each project: website development is one of the main areas of our activity but we don’t strive to get as many clients as possible. Quality of work and long-term partnership are more important for us. We can work with any methodology either the waterfall method or agile development. In any case, we will be fully absorbed in your business and will continue developing.

Industry
IT & Software
Company Size
51-200 employees
Headquarters
Farmington Hills, MI
Year Founded
2016
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