Hello! 👋🏻
At Factorial, we believe our growth comes from the growth of our people. We’re looking for an Onboarding Specialist Intern – DACH Market to help us take the company to the next level. This role is your chance to get hands-on experience in onboarding, customer success, and product implementation, while supporting our clients in making the most of Factorial.
Are you ready? 🚀
You’ll collaborate with Clients, Sales, Product, and Customer Success teams to assist new clients in implementing Factorial and ensuring they get the best experience. Instead of just following checklists, you’ll learn to understand client processes and provide feedback and insights to improve the platform.
What You’ll Be Doing
Assist DACH customers via video call and email until Factorial is fully implemented.
Bring a consultative approach to ensure a fully customized experience for each client.
Gather feedback, understand client needs, and identify opportunities for improvement.
Share insights with Product and Customer Success teams to help optimize the customer journey
Your Profile
Fluent in German and professional English
Proactive, able to find the best ways to ensure clients are fully activated.
Fast learner, able to quickly become an expert on the software and stay updated with product changes.
Problem-solving mindset able to propose alternative solutions and workarounds for unexpected client requests.
Analytical sense able to understand market specifics and translate this into actionable insights for the Product team.
Previous experience in customer-related roles is a plus, but attitude and willingness to learn matter most.
Knowledge of Human Resources is a bonus.
Perks of being part of our team 😏
High growth, multicultural and friendly environment 🤝
Save expenses with Cobee 💰 and get your salary in advance with Payflow 💸
Healthy life with Gympass 🧘🏽♀️
Alan as private health insurance 🩺
Language classes with Yolk Academy 👩🏽🏫
TaxDown to simplify your taxes and maximize your savings
Breakfast in the office, organic fruit🍏 and free caffeine and theine☕
Flexible schedules ⏰, pet Friendly 🐶 and no dress code!😀
Student economic help 750€ monthly.
About us 🚀
Factorial is an all-in-one HR software company founded in 2016. We help SMEs automate HR workflows, centralize people data, and make better business decisions Today, we serve thousands of customers in over 60 countries and have a diverse team of +1,200 people across Barcelona, Brazil, and Mexico.
Our Values 🫀
We own it We take responsibility for every project.
We learn and teach We share knowledge every day.
We partner Every decision is a team decision.
We grow fast We act quickly and learn from mistakes.
We #betonpeople 💗
#LI-AB1
The business software to manage your whole team.
With over 14.000 clients worldwide in more than 95 countries, Factorial is one of the leading business management softwares for SMEs. We provide intuitive solutions that automate and centralize administrative tasks to provide insights and help your business run smoothly.
Factorial was founded in 2016 in Barcelona and experienced quick growth due to the fact that so many businesses face the same challenge: wasting time on never-ending manual tasks. A few years later, in 2022, Factorial became a Unicorn, propelling us forward to continue on our mission of providing your business with a one-stop-shop solution for all people processes.
Factorial offers solutions like time management, talent management, recruitment, expenses, analytics, document management to name a few. Our all-in-one, user friendly platform makes it easier for businesses to focus on matters, the people within it.
