Job Description

As a Product Merchandising Lead, your main focus will be to act as the main link between product merchandising, commercial teams, and allocation functions—ensuring accurate stock planning, demand transparency, and efficient replenishment across markets. You oversee allocation and inventory flows, support decision‑making with data insights, and help deliver the right products to the right locations at the right time.

This on-site role reports into our Planning Market Manager Supply Planning, North America and is based out of our Toronto, Canada Support Office.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*

Product Merchandising/ Commercial Support

• Act as Contact point and partner-up with Sales Market Commercial teams on stock and inventory topics to facilitate strong commercial execution in Sales Markets
• Drive transparency/ consistency and secure sharing of best practices across Sales Markets on product merchandising/ commercial execution
• Challenge Sales Markets’ bottom-up demand plans from a stock-level perspective (only if needed or upon request)
• Support Sales Markets in setting and adjusting price maps to reflect local competition and stock positions
• Responsible for the forecasting of supply in relation to demand, sharing insights and corrective measures
• Decide and provide Sales Markets articles for final sale/ clearance, as well as for special campaigns per channel
• Decide and provide markdowns (pricing) in collaboration with Inventory Optimization Leads (who provide analyses) and other inventory management measures to Sales Markets (e.g., markdowns if sell-through deviates from other markets)
• Follow up and forecast R&D for Sales Markets
• Capture learnings from exit and liquidation cycles to inform future pre-season plannings/ buying quantifications

Allocation & Replenishment

• Act as the key point of contact for assigned SMs and warehouses on all allocation, replenishment, and stock management topics
• Follow up stock on Sales Market level and review stock-balancing scenarios within a Planning Market (based on analyses provided by Inventory Leads)
• Responsible for the initial allocation from warehouses to stores in line with Sales Market plans (in target state, via AB2.0)
• Responsible for adjustments to replenishment speed and setting replenishment blocks or stops for seasonal stock/ predictable demand
• Set backstock list for articles that needs to be removed from the shopfloor/ pick locations
• Create transparency on incoming deliveries/ stock status to SM Commercial teams and Store Managers through regular stock update reports

Qualifications

Who You Are:

• Bachelor’s or Master’s degree or similar in Supply Chain Management, Logistics, Business Administration, Economics, Data Analytics, or a related quantitative field
• 2–4 years in product merchandising, retail planning, or commercial operations within retail, fashion, or FMCG
• Solid understanding of retail and product merchandising processes
• Able to interpret sell-through and stock reports to identify improvement areas
• Clear communication and collaboration skills across Markets and Continent teams
• Good command of Excel and interest in BI tools (e.g.; Power BI)
• Detail-oriented; ensures high data accuracy in article tracking and reporting

Additional Information

Why You’ll Love Working at H&M

• We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability
• We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years
• You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues

• We are an inclusive company where you’re encouraged to be yourself at work
• You will have access to a large global talent community, where career growth and aspirations have no limits
• We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match 401k, paid leave programs, and paid time off, including a community day to serve your local community
• You’ll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS

Compensation: salary range is $113,994 in Toronto, CA**

*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company’s discretion.

**H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.

Job Status: Salary, Exempt