Company Profile:
Our client is a Philippine headquartered company, a registered and accredited customs brokerage with the BOC - Accounts Management Office operating in all collection districts of the Bureau of Customs.
As the company continues to grow and expand its presence, they are now looking for a Senior Operations Manager to join their team.
This is the perfect opportunity for someone who thrives in a fast-paced environment, takes ownership of their work, and aligns closely with company goals.
Duties & Responsibilities:
• Lead operations for customs brokerage, logistics, warehousing, and freight forwarding to ensure timely, accurate service delivery
• Manage and supervise all departments including operations, sales, finance, compliance, and customer service
• Design and implement processes and KPIs to improve operational efficiency and customer satisfaction
• Implement and monitor ISO standards and quality management initiatives; drive continuous improvement using Lean Six Sigma principles.
• Oversee budgeting and resource allocation for operational needs
• Coach and develop the operations team and promote a culture of accountability and teamwork
• Engage with clients and industry partners; represent the company at industry events and client meetings
• Prepare regular performance reports and provide strategic recommendations to senior management
Requirements
• Bachelor’s degree in Business Administration, Logistics, Customs Administration, or a related field
• Minimum 5 years’ experience in customs brokerage, logistics, freight forwarding, FMCG, or supply chain management
• Strong leadership and organizational skills with experience managing multidepartment teams
• Excellent communication, negotiation, and presentation skills.
• Proficient in MS Office and Google Applications.
• Analytical and problem-solving mindset.
• Age requirement: 30 - 40 years old.
Advantageous Skills:
• Fluency in Hokkien or Mandarin is a strong advantage
• Preferred graduates of La Salle, Ateneo, UP, PUP, PLM or international schools
• MBA preferred
• Any credentials or certifications
• Knowledge of ISO standards, Lean Six Sigma, and quality management systems.
Manila Recruitment is a full service recruitment consultancy providing executive, expert and technical recruitment support for the Filipino market. We are the leader in innovation for recruitment solutions in the Philippines since 2010. We were born from entrepreneurial roots, and carefully crafted into a full-service consultancy that delivers a suite of innovative headhunting and talent sourcing solutions. Our expertise is defined by an unparalleled understanding of the “big picture” business needs of our clients, and how recruitment solutions can only be tailored for optimum results when a holistic view is taken.
The Manila Recruitment difference is rooted in our passion to scour the globe for cutting-edge developments in recruitment science. We get genuinely excited by developments in social sourcing strategies, web 3.0 tools for headhunters and areas of innovation that can help us deliver the best client and candidate experiences. We identify and deliver the latest international recruitment strategies specifically adapted for headhunting talent within the Filipino market. Producing unrivalled access to perfectly matched, previously undiscoverable talent for our clients. The recipe is simple, innovation, international best practice, combined with local market knowledge, a candidate database of over 40,000 and growing, and of course our greatest asset – simply the best team of passive talent sourcing, end-to-end recruitment consultants in the Philippines!
