Job Description

The AI & Platform Strategy Lead owns the CX-wide strategy and narrative for AI, platform, extensibility, and integration, ensuring the Fusion CX suite innovation is coherent, differentiated, and credible across product lines, GTM motions, and external perception.

This role operates above individual products and campaigns, connecting CX product strategy, Fusion AI direction, and real customer value into a single, durable platform story. The leader partners closely with Product, Engineering, Technical Evangelism, and other Fusion Product Strategy & Marketing teams to ensure AI and platform innovation is understood, trusted, and adopted, not fragmented or oversold.

Success is measured by clarity of platform strategy, consistency of AI articulation, and confidence in Oracle CX’s technical direction across executives, analysts, and the field.

1. Define CX Strategic Vision for AI and Platform Capabilities

• Develop the go-to-market strategy for AI across the CX product suite.
• Partner with product and engineering leadership to prioritize messaging around key platform innovations (e.g., embedded AI, generative / agentic AI, workflows, developer tooling, and composability).
• Align CX GTM strategy to Oracle’s broader AI platform investments, ensuring consistent CX positioning with Fusion / Oracle narratives.
• Articulate how platform capabilities support major growth ROI levers for our CX customers —such as faster time to value, easier integration, and operational scale.

2. Accelerate Field and Customer Understanding of AI and Platform Differentiation in the CX Content

• Create internal enablement materials (decks, talk tracks, FAQs) that simplify complex platform concepts for sales and marketing teams.
• Partner with field teams to support high-value opportunities where platform flexibility or AI innovation is a decision-driver.
• Work with Sales Play owners to integrate AI and platform storylines into deal kits, customer presentations, and verticalized use cases.
• Track field adoption and understanding of AI narrative and refine based on feedback and deal outcomes.
• Track customer adoption and use cases

3. Shape Market Perception Through Thought Leadership and Analyst Engagement

• Serve as the CX team’s point lead for AI- and platform-related analyst engagements, including Gartner, Forrester, and IDC.
• Develop messaging briefs, content, and data points that reinforce leadership position in platform extensibility, ecosystem integration, and embedded intelligence.
• Collaborate on keynote and breakout session content for OCW and other strategic events, ensuring compelling stories that resonate with technical and executive audiences.
• Support the creation of high-impact web content, customer stories, and explainer materials that bring AI and platform innovations to life.

4. Drive Cross-Functional Coordination and Innovation

• Partner with OPMM team to develop campaign and AI content (for SO LLM) that showcases Oracle CX’s AI differentiation and integration strategy.
• Collaborate with the central Fusion AI team and represent CX as part of the Apps AI strategy
• Collaborate with the Portfolio Growth Strategy Lead to ensure AI and platform value is appropriately represented in sales plays and growth analyses.
• Provide guidance and coaching to product strategists and marketers on how to integrate AI and platform messaging across all GTM motions.
• Stay current on AI trends, competitor advancements, and ecosystem movements to keep Oracle CX’s messaging fresh and differentiated.
• Provide ongoing guidance to OPMM team on how to improve job productivity with Oracle-approved usage of external and internal AI tools.

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $115,400 to $251,600 per annum. May be eligible for bonus, equity, and compensation deferral.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC5

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

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Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.