Job Description

Position: Product Manager/Operations

Number of hours: 20 hours/week
Schedule: UK Time Zone - 9AM - 1PM (Mon - Thursday only)

Key Responsibilities

Launch Operations & Execution

• Update ClickUp daily with experiment statuses, decisions, blockers, and progress.

• Maintain product documentation including Opportunity Solution Trees, Masterplans, IPOs, and Whiteboards.

• Coordinate user testing through GHLschedule interviews, send invites, and collect feedback.

• Gather and compile data to support product dashboards and performance metrics.
  
  

User Research Coordination

• Recruit participants for user testing (email outreach, screening, and scheduling).

• Prepare interview guides and feedback forms.

• Take notes during user sessions, review recordings, and format insights into documentation.

• Organize, tag, and segment ongoing user feedback within ClickUp.
  
  

Data & Documentation Management

• Perform weekly audits of ClickUp to identify stale tasks, missing fields, and broken dependencies.

• Maintain “single source of truth” documentation (product decisions, experiment logs, launch checklists).

• Create and maintain product indexes to ensure all information is easy to locate.

• Validate data sets and flag discrepancies within dashboards or metrics reports.
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ClickUp Workflow & Template Management

• Learn the team’s ClickUp structure and workflow conventions.

• Suggest improvements to workspace organization or processes.

• Create and maintain standardized templates for experiments, discovery processes, and product launches.
  
  

Qualifications

Must-Haves

• 23 years of experience in operations, product operations, administrative support, or project coordination.

• Strong attention to detail and comfort handling complex documentation.

• Hands-on experience with at least one project management system: ClickUp, Asana, Notion, or Airtable

• Proficiency with Google Workspace (Docs, Sheets, Forms, Calendar).

• Strong written English communication skills.

• Systems-thinking mindset understanding how processes and data connect.

• Ability to work with UK business hours overlap ( 9am2pm UK).

• Comfortable in a fast-paced, early-stage startup environment.

• Available to start within two weeks.
  
  

Nice-to-Haves

• Experience working in SaaS, tech, or startup environments.

• Exposure to user research coordination, customer success ops, or product ops work.

• Familiarity with Miro, Typeform, or user testing tools.

• Understanding of product development and product launch workflows.

• Previous experience supporting shipping cycles or early access launches.