Job Description

Product Manager – Washington, DC

About us

Creative Information Technology Inc (CITI) is an esteemed IT enterprise renowned for its exceptional customer service and innovation. We serve both government and commercial sectors, offering a range of solutions such as Healthcare IT, Human Services, Identity Credentialing, Cloud Computing, and Big Data Analytics. With clients in the US and abroad, we hold key contract vehicles including GSA IT Schedule 70, NIH CIO-SP3, GSA Alliant, and DHS-Eagle II.

Join us in driving growth and seizing new business opportunities.

Role and Responsibilities

• Minimum 10 years of professional experience plus Bachelor's degree in Information Technology, Computer Science, Engineering, Data Science, or another relevant discipline.
• Minimum 6 years of direct product management experience. Three of which are managing enterprise platforms. Candidates with only program or project management experience need not apply.
• Proficiency in requirements gathering, data analysis and KPI driven prioritization and decision making
• Expertise in stakeholder management
• Proficiency in user story writing and backlog management.
• Experience with Agile/Scrum delivery methodologies
• Proven experience delivering user centric workflow management solutions and experiences.
• Deep understanding of ITSM principles and frameworks
• Experience managing helpdesk/service desk operations and workflows.
• Knowledge of change management and incident management processes.
• Experience working with ServiceNow.

Minimum Qualification

• Manage the end-to-end product strategy and roadmap for the platform
• Partner with teams to define and deliver core foundational workflows and capabilities for ITSM
• Partner closely with business, IT, security and compliance teams to gather requirements and translate them into clear product specifications and priorities
• Deeply understand user needs and pain points across different personas, and use that insight to drive intuitive, scalable, and compliant solutions
• Lead discovery efforts including user research, journey mapping, and workflow design to ensure solutions are usable and aligned with real world processes
• Balance short term delivery with long term platform strategy to support scalable solutions
• Define success metrics and continuously measure, iterate, and improve the product based on usage data and user feedback
• Communicate product vision, progress, and tradeoffs clearly to both technical and nontechnical stakeholders