Job Description

At ZeroNorth, we are at the forefront of transforming the shipping industry through digital innovation. Our solutions go beyond optimising business operations, they are designed to lead the industry in sustainability by significantly reducing CO2 emissions.

Our core mission of making global trade greener drives everything we do. Your contributions will play a crucial role in reducing emissions, aligning commercial success with sustainability, and delivering benefits for both profitability and the environment.

ZeroNorth is powered by a diverse team of 550+ professionals with more than 38 nationalities, operating out of global hubs including Copenhagen (our headquarters), Athens, Chennai, Mumbai, Singapore, Sofia, and Tokyo.

We are leading the industry's green transition, enabling our partners to leverage data for actionable decarbonisation efforts.

Product Manager at ZeroNorth

Every voyage ends with the same questions. Was it efficient? Did the optimised route deliver what it promised? Did the vessel perform to charter party terms, and if not, what can be claimed back? Voyage Insights and Claims is the product that answers them.

Reporting to the Director of Product, you will lead the product strategy and day-to-day execution for this product area. You will work closely with a dedicated engineering team, design, and cross-functional stakeholders, most of whom are based in Copenhagen, and interface closely with other product teams to drive data quality and optimisation quality discussions, based on what Insights surfaces. That makes this a role for someone self-driven and persuasive, comfortable setting direction, making calls, and leading across time zones.

This role is about more than reporting on metrics. It carries a bigger question: what does Voyage Insights look like in an AI-first world, where the product surfaces what matters before customers think to ask?

You will have real ownership over the answer, leading the product discovery and delivery process from idea to launch, working directly with customers, collaborating with stakeholders, and staying focused on what moves the needle.

Key responsibilities:

• Product strategy and roadmap for Voyage Insights and Claims, spanning continuous value proof for customers and the shift toward a more agentic product experience
• Voyage Metrics: turning voyage data into performance intelligence customers can benchmark and act on
• Claims: the workflow that lets customers evaluate charter party performance and recover what they are owed when vessels underperform
• Value demonstration: making ZeroNorth's impact visible continuously, so customers can see what they are getting from our product
• The customer feedback loop: a proactive relationship with Customer Success and key accounts, so problems surface early and solutions get validated before they ship
• Self-serve capabilities: reducing the manual effort that currently sits with internal teams, so customers can resolve more on their own
• Success metrics: defining what good looks like, tracking it, and using it to make the case for what comes next

Your profile:

• 5+ years in product management, with a track record of leading data-heavy products in a B2B SaaS environment
• Data product experience: You have owned data or analytics products and understand what it takes to turn raw data into something users actually trust. You can follow a technical conversation about how data flows, gets processed, and becomes something users see, without needing to be an engineer yourself
• Discovery skills: You know how to get to the real problem, not the stated one, and you approach discovery with structure and curiosity rather than jumping straight to solutions. You have run user interviews, tested assumptions, and killed ideas that didn't hold up
• Metrics-driven: You define success measures before you build, track them after you ship, and use data to keep the team honest about what is actually working
• User empathy: You build understanding of your users through regular, direct contact and a genuine ability to earn their trust. You ask good questions and ensure the team is solving the right problems the right way
• Stakeholder management: You work effectively across commercial, customer success, and engineering, navigate competing priorities to find the right path forward, and negotiate with other product teams when your product depends on theirs
• Clear communicator, written and verbal: You write with the precision that engineering teams and AI agents can act on directly, and present your thinking in a way that drives decisions
• Systems thinker: You understand how changes in one part of the platform affect others, and you sequence your work accordingly
• Collaborative by nature: You have experience leading distributed cross-functional teams and can build trust and momentum across time zones, without relying on being in the same room
• AI-native working style: You use tools like Claude as a core part of how you work, to move faster, think more clearly, and do more with less
• Maritime experience or education is a plus, but not a requirement. What we value is genuine curiosity about how vessels operate and a passion to transform a centuries-old industry

About ZeroNorth

At ZeroNorth, we aim to make global trade sustainable by steering the maritime industry toward zero emissions. Using advanced technology and trusted data, our platform delivers real-time insights to optimize operations and align commercial success with environmental impact.

We partner with customers on their journey toward sustainability, solving complex challenges and empowering informed decisions that benefit both the planet and their bottom line.

Our culture thrives on growth, inclusion, and collaboration. We value honesty, trust, and the unique contributions of every team member, driving meaningful change together.

Let's make global trade green.