Job Description

Our team is at the heart of building and improving tooling that supports all aspects of Chase offering including new market expansion. We are looking for solution-oriented, commercially minded, customer-focused product managers, used to working in an agile environment who want to be a part of building exceptional user experience within a diverse and inclusive team.

As a Product Manager – Vice President at JPMorgan Chase within the International Consumer Bank, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities

• Help to define the product vision, roadmap and objectives ensuring fit with the overall value proposition;

• Define product requirements with the ability to provide process improvements based on customer research and analysis;

• Work with an agile multi-disciplinary full stack squad to deliver product requirements, balancing quality with speed to market;

• Manage regulatory issues, controls, risk, and resiliency on an ongoing basis, anticipating and mitigating issues;

• Manage the in-market product, using appropriate KPI’s to improve customer experience and performance;

• Ensure a thorough understanding of customer needs, behaviours and pain points, as well as competitive landscape and industry best practice

• Management and direction of third party vendors associated with your product.

Required qualifications, capabilities and skills

• Domain expertise in customer onboarding European Countries

• Experience working for a Fintech or Bank in the area of Customer Onboarding or Digital Identity

• Track record of building end-to-end customer onboarding journeys and managing them in the market

• Exceptional problem solving and analytical skills with solid critical thinking, attention to detail and analysis in technical scenarios

• JIRA/Confluence experience would be an advantage

• Excellent client/stakeholder management skills.

• Proficient level of technical understanding and the ability to navigate the general principles around both front and backend app development

• Experience managing digital product analytics and the ability to define KPI’s and drive improvement through rigorous analysis and measurement

• Demonstrate the ability to handle multiple priorities / deadlines without compromising quality

• The ability to define an appropriate product MVP and improve through feedback and iteration

• The ability to incorporate user needs, business needs, and technical constraints/opportunities into the product development process

• Must be capable of independent decision-making as well as able to take direction and work as a team player

Preferred qualifications, capabilities and skills

• Good understanding of process mapping

• Experience with Customer Relationship Management and Operations or Customer Service

• Knowledge of Salesforce out of the box functionality and tools