Job Description

To manage and enhance digital payment products, including UPI, IMPS, NEFT, RTGS, and merchant payment solutions, through product development, business growth initiatives, customer experience enhancement, regulatory compliance, and ecosystem partnerships to drive adoption and business outcomes.

• Manage the end-to-end lifecycle of UPI, IMPS, NEFT, RTGS, and merchant payment products, including product enhancements and customer experience improvements.
• Drive customer acquisition, transaction growth, product adoption, and business performance across digital payment channels.
• Lead implementation of new payment features, product enhancements, and regulatory changes in alignment with business objectives.
• Collaborate with Technology, Operations, Risk, Compliance, and Business teams to ensure seamless product delivery and execution.
• Monitor product performance, transaction success rates, operational SLAs, customer feedback, and complaint trends and implement improvement initiatives.
• Ensure compliance with RBI, NPCI, and internal governance requirements applicable to digital payment products.
• Manage relationships with NPCI, payment partners, fintechs, and ecosystem stakeholders to support product development, certifications, and strategic initiatives.
• Assess market trends, competitor offerings, and emerging payment innovations and recommend enhancements to strengthen product competitiveness.

Experience Range: 5 to 10 years

Qualifications: Bachelor's degree in Engineering, Commerce, Finance or related discipline

Postgraduation: MBA preferred.