Job Description

Comms Tech builds the tools that help Amazon's global Communications teams work faster, smarter, and with more impact. Our products power media monitoring, coverage reporting, content workflows, and AI-driven automation for thousands of Comms employees – and we're just getting started.

This role puts you at the center of how Comms employees experience our products. You'll work directly with customers across the organization, helping them get value from our tools, gathering the feedback that shapes what we build next, and delivering the training and communications that drive adoption. You'll translate what you hear from users into prioritized work for our engineering team, ensuring we're building what matters most.

We have ambitious goals to become an increasingly critical part of the Comms employee workflow. This role is laser-focused on helping us get there. If you're energized by working directly with customers, thrive in front of an audience, and want to see your work directly influence product direction, this is the role for you.

Key job responsibilities

• Conduct regular customer touchpoints across Comms orgs, including onboarding sessions, office hours, and hands-on enablement for individuals and teams
• Dive into engagement data to identify target teams and users to focus adoption efforts
• Build relationships with power users and stakeholders to encourage adoption within their teams
• Support Comms teams during high-visibility events (e.g., product launches, earnings, Prime Day) with product assistance, including coverage tracking and reporting
• Deliver structured training sessions, to audiences ranging from small teams to org-wide groups
• Respond to customer inquiries, providing timely support and triaging issues as needed
• Troubleshoot customer issues and document feedback, surfacing insights to inform product discussions
• Translate customer feedback into clear recommendations that help prioritize engineering work
• Administer quarterly Customer Satisfaction (CSAT) surveys, compile results, and summarize key themes for the team
• Draft and post product updates to Comms channels, including Slack and email
• Support broader communications efforts, including in-person flash briefings and periodic emails
• Write and publish weekly release notes, translating technical updates into plain-language summaries
• Maintain product documentation, ensuring guides are accurate, up-to-date, and accessible
• Track customer touchpoints and engagements
• Prepare engagement summaries for team and leadership review

A day in the life

You'll succeed in this role if you can balance the ad hoc with the systematic – responding to a customer's urgent question in the morning, delivering a training session at noon, and refining a repeatable onboarding program in the afternoon. You'll need to context-switch without losing sight of the bigger picture: driving measurable adoption of our products.

You'll also need to be comfortable presenting – whether it's a product demo for five people or a training session for 100. If standing in front of an audience and clearly explaining how something works excites you, this is the role for you.

About the team

The Communications Technology team (Comms Tech) delivers foundations and functionality that boost the productivity and efficiency of Comms teams across the Communications & Corporate Responsibility (CCR) organization. Our partnership with Comms teams facilitates the org's transformation into an AI-driven, automated future. Technology alone can't get us there unless we build with Comms teams and route their workflows and data through what we create.

Basic Qualifications

• 3+ years of product management experience
• Experience in balancing conflicting priorities dealing with ambiguity
• Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership

Preferred Qualifications

• Experience developing and delivering training programs

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NY, New York - 127,900.00 - 179,600.00 USD annually

USA, WA, Seattle - 116,300.00 - 160,000.00 USD annually