Job Description

As a Digital Product Manager, Specialist, you will help shape and deliver digital solutions that support the brokerage experience. You will combine product and project management practices to define requirements, coordinate delivery, maintain project and product records, and improve the client and crew experience. You will partner across business and technology teams and use qualitative and quantitative insights to measure outcomes and continuously improve the product.

Responsibilities:

• Support the strategy, planning, and delivery of digital products, translating business and client needs into product features, requirements, priorities, and measurable outcomes.
• Manage digital product initiatives that support the brokerage experience, from requirements and planning through implementation and ongoing improvement.
• Apply project management practices to coordinate milestones, dependencies, risks, issues, decisions, and implementation activities across cross-functional teams.
• Maintain accurate project and product records, including requirements, decisions, status updates, implementation details, and documentation supporting delivery and governance.
• Partner with business, technology, operations, and other stakeholders to prioritize capabilities and resolve implementation and production issues.
• Use qualitative and quantitative analysis, client feedback, and product performance data to identify opportunities and improve the user experience.
• Coordinate product communications and customer outreach to support implementation and adoption.
• Recommend product priorities that inform roadmaps, business planning, and departmental decision-making.

Education & Experience

• 3+ years of related experience in digital product management, product development, project management, financial services, or a related field.
• Undergraduate degree or an equivalent combination of training and experience.
• Experience translating business needs into product requirements and coordinating delivery across business and technology stakeholders.
• Experience with brokerage products, platforms, operations, or client experiences preferred.
• Experience managing projects or product initiatives, including milestones, dependencies, risks, issues, and documentation preferred.
• Experience maintaining business, project, product, or operational records and documentation preferred.
• Financial services experience preferred.

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.