Job Description

Your mission

About ClearOps

ClearOps is a fast-growing supply chain tech startup with a mission to ensure that machines never break down again. By transforming service supply chains into a proactive, data-driven network, we maximize uptime and customer value for OEMs in industries such as agricultural machinery, construction machinery, trucking, automotive, material handling, and beyond. With a team of 60 ambitious professionals, we are scaling rapidly and looking for the right talent to join us on this journey.

The Role

ClearOps is looking for an experienced After Sales Service Parts Planning expert to take ownership of our parts planning product. You will join a high efficacy Product organization as the responsible for our service parts planning product enabling OEMs and their dealers to effectively manage and drive efficiency in their parts supply business. This role requires extending the capabilities of our existing parts planning product enabling precise demand planning from the integrated data with cutting edge technologies, including AI, and shaping the future of parts planning for our growing customer base. The goal is to

guarantee the correct parts are available at the right time and place across complex service supply chains – driving time and cost savings from both OEMs and dealers.

Key Responsibilities

• Market Expertise: Act as the industry expert and identify trends, opportunities, and threats, adjusting the product strategy accordingly.
• Customer Centricity: Systematically analyze and prioritize customer needs and feedback to ensure the product maximizes their ROI.
• Product Strategy: Define and communicate a data-backed product strategy for our Service Parts Planning solution, aligned with the overall company goals.
• Product Roadmap and Outcomes: Define and track appropriate success metrics aligned to strategic goals, then plan and execute a product roadmap to achieve these goals.
• Product Lifecycle Management: Manage the entire product lifecycle from conception to launch and post-launch analysis, ensuring continuous improvement and innovation.
• Demand Planning and Order Management Quality: Ensure the accuracy and quality of the system when creating demand forecasts, setting optimal inventory levels, and executing automated orders to relevant OEM and dealer systems; minimizing stockouts.
• Stakeholder Collaboration: Work closely and collaboratively with OEMs, dealers, and internal teams to gather requirements, provide updates, and address urgent issues.

Your profile

What you need to succeed:

• Parts Experience: Minimum of 5 years of parts planning experience with enterprise customers and systems.
• Product Experience: Minimum of 2 years of product management experience, preferably in parts planning or related field.
• Expertise: In-depth knowledge of After Sales parts management processes with experience in demand planning and inventory management, preferably with a focus on spare parts.
• Technical Skills: Proficient understanding of software integrations, easy-to-use UX/UI, and data management.
• Customer Focus: Proven ability to prioritize customer needs, generate actionable insights, and translate them into successful product features and business outcomes.
• Agile Mindset: Thrives in dynamic environments with expertise in SCRUM and other agile methodologies.
• Analytical Skills: Strong analytical and problem-solving skills and proficiency in data analysis with the ability to use data to drive product decisions and development.
• Communication: Excellent verbal and written communication and interpersonal skills to collaborate effectively with stakeholders at all levels.
• Education: Bachelor's degree in business, Engineering, Computer Science, or a related field; MBA or advanced degree is a plus.
• Language: Fluent in English

Why us?

ClearOps is a hidden champion on a strong growth path in the supply-chain-software industry. As part of ClearOps, you will be benefitting in several ways:

• Professional Growth: Work with experienced leaders and mentors in a dynamic startup environment.
• Development Opportunities: Develop hands-on experience in digital marketing within a fast-growing start-up.
• Team Support: Regular 1:1s, continuous feedback, and professional development plans tailored to your goals.
• Engaging Culture: Participate in fun team events like ClearOps Wiesn and Culture Week.
• Flexibility: Flexible working hours, mobile work options, and workcation opportunities.
• Corporate Perks: Access discounts with top brands like Adidas, Apple and a lot more
• Wellpass: Unlimited fitness, wellness & sports
• Office Perks: Vibrant office culture with free drinks, fruit, and snacks.

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