Job Description

• Define and execute the product strategy for Samsung Care+, ensuring it aligns with the overall business goals and customer expectations
• Develop new and enhance existing customer satisfactions and loyalty programs, facilitate cross brand collaborations to uplift customers satisfaction and loyalty.
• Conduct market research to identify trends, customer needs, and competitive landscape to inform product decisions
• Develop and manage the product details, prioritizing features and enhancements based on customer feedback and business priorities
• Work closely with marketing, sales, customer support team to ensure product sales, satisfaction and ongoing improvements
• Work with external parties to develop and facilitate the Samsung Care+ and sell out platforms in financial and business model perspective
• Define and track key performance indicators (KPIs) to measure product success and drive data-driven decision-making
• Gather and analyze customer feedback to identify areas for improvement and innovation within the Samsung Care+ program and other sell out platform
• Ensure the product complies with relevant local regulations

• Bachelor's degree in Business Administration, Marketing, Customer service or related fields.
• At least 3 years’ experience in product management or customer relationship management, preferably in the technology, telecom or consumer electronics industry
• Proven ability to understand customer needs and translate them into actionable product features
• Demonstrated experience in developing and executing product strategies that drive business growth
• Excellent verbal and written communication skills, with the ability to present complex ideas clearly to diverse audiences
• Strong analytical skills to interpret data, identify trends, and make informed decisions
• Ability to lead cross-functional teams and inspire collaboration to achieve common goals
• Experience with subscription-based services or protection plans, customer relationship and service are a plus
• Proficient in English and Chinese is required