About the Role

We are seeking an
experienced Product Manager to take ownership of our retail product portfolio,
driving product strategy, development, commercialization, and go-to-market
execution. The role focuses on residential fibre and digital products, ensuring
strong customer growth, retention, and profitability.

Key
Responsibilities

• 
  Develop
  and manage the retail product roadmap.
• 
  Lead
  the full product lifecycle from concept through launch and optimization.
• 
  Conduct
  market research and competitor analysis to identify growth opportunities.
• 
  Define
  pricing, packaging, promotions, and commercial strategies.
• 
  Build
  business cases and manage product profitability (P&L).
• 
  Drive
  go-to-market initiatives across digital and commercial channel.
• 
  Collaborate
  with technology, operations, marketing, finance, and sales teams.
• 
  Monitor
  product performance and use data-driven insights to improve customer experience
  and business outcomes.
• 
  Manage
  customer retention, loyalty, and digital engagement initiatives

Requirements

Requirements

Minimum
Requirements

• 
  Bachelor's
  Degree in Business, Commerce, Marketing, Information Systems, or a related
  field.
• 
  Minimum
  5 years' experience in Product Management.
• 
  Proven
  experience managing products from ideation through commercial launch.
• 
  Strong
  commercial acumen with experience in pricing, financial modelling, and product
  profitability.
• 
  Experience
  working with digital channels, including websites, apps, and CRM platforms.
• 
  Strong
  stakeholder management and cross-functional collaboration skills.
• 
  Analytical
  mindset with the ability to make data-driven decisions.

Advantageous
Experience

• 
  Telecommunications,
  ISP, fibre, or broadband industry experience.
• 
  Experience
  with customer loyalty, rewards, retention, or digital wallet products.
• 
  Postgraduate
  qualification (Honours, MBA, or equivalent).
• 
  Product
  Management certification (AIPMM, Pragmatic Institute, or similar).

What Success
Looks Like

• 
  Growth
  in customer acquisition and retention.
• 
  Increased
  product profitability and revenue performance.
• 
  Successful
  product launches and go-to-market execution.
• 
  ​
  Improved
  customer engagement and digital adoption.