Job Description

The Product Manager will be part of an innovative build team designing a state of the art, greenfield platform for our Health & Benefits customers. This role is responsible for contributing to product strategy and delivery including generating actionable content, collaborating with teams, managing ambiguity and driving outcomes. This role guides a team of engineers, designers, architects and quality assurance analysts with a single focus on developing a solution that delights and delivers value. Individuals that thrive in this role are self-motivated, highly organized, passionate about customer experience, prioritize autonomously, and collaborate in a fast-paced and deadline-driven environment. This role will be defining and managing a product roadmap and feature backlog for a specific build team and will report to the Director, Product Management.

Duties & Responsibilities:

• Conducts and/or consumes market research and competitive analysis to identify product opportunities and threats.
• Habitually conducts and/or participates in end user interviews, focus groups, user testing and rapid experimentation to ensure solutions are exceeding the needs of customers
• Develops a product roadmap based on customer needs, market trends, and business objectives.
• Defines product requirements and features with detailed specifications.
• Collaborates with engineering teams to ensure timely delivery and quality standards.
• Prioritizes features and improvements, making trade-offs as needed.
• Leads go-to-market activities, including collaborating with marketing to craft messaging, positioning, and launch strategies.
• Monitors and reports on product performance post-launch, recommending iterative improvements based on feedback and data.
• Uses analytics and data insights to make informed product decisions.
• Tracks product usage, customer satisfaction, and business metrics to assess product performance.
• Other duties as assigned

Qualifications

Education & Experience:

• Bachelor’s degree in business, Marketing, Computer Science, or related field; MBA or relevant advanced degree preferred.
• 3+ years of experience in product management or related field.
• Strong understanding of software development processes and experience with Agile methodologies.
• Proven ability to work cross-functionally and influence decision-making.
• Excellent communication, presentation, and leadership skills.
• Superb writing skills with emphasis in storytelling and journey mapping
• Familiarity with product management tools (e.g., Jira, Trello, Aha!, Productboard).
• Analytical mindset with the ability to leverage data for decision-making.

Skills & Abilities:

• Background in Health Care or start up strongly preferred
• Knowledge of UX/UI principles and customer-centric design
• Strong knowledge of software design principles
• Ability to balance strategic thinking with hands-on execution
• Ability to work with minimal direction, and flexibility to adapt to shifting priorities and schedules
• Proven leadership skills to gain credibility, garner respect, and guide the creation of self-organizing teams
• Ability to handle multiple issues simultaneously and manage stressful situations
• Ability to provide and accept guidance and constructive feedback
• Desire for continuous improvement through learning and study of modern product management best practices, UX and user-centered design, and user research techniques

Other Requirements:

• Ability to work occasional overtime
• Prolonged periods of sitting at a desk and working on a computer