Tesco

Product Manager (Profile)

Tesco  •  Kraków, PL (Hybrid)  •  10 days ago
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Job Description

Tesco Poland Kraków Full-Time Working hours 40 Apply by 31-Aug-2026

About the role
This role sits within Tesco Technology’s Customer APIs platform, specifically in the Profile Domain The Profile Domain is a core platform that enables secure, scalable, and real-time access to customer personal data, forming the foundation of Tesco’s ambition to create a single customer view across the Group. It supports customer journeys across e-commerce, stores, marketing, customer support, and partner ecosystems.

The domain is responsible for:

• Core profile data: names, email addresses, phone numbers, address book, devices, and customer preferences Internal
• Data connectivity and intelligence: customer matching, search, insights, and integrations with partners
• Value-added services: verification, customer status, data portability, and audit/history capabilities

As a domain, we are accountable for being the authoritative source of truth for customer personal data, ensuring it is accurate, secure, and accessible through well-governed APIs aligned with Tesco’s data privacy principles.

In this role, you'll work work at the intersection of customer experience, platform engineering, and data privacy, solving complex problems to enable inclusive, accessible, and personalised experiences for millions of customers.

What is in it for you
Salary

UoP: 18 000 - 24 000 PLN gross/month

Hybrid working

We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about different flexible working options. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

This role requires you to be based in or near Kraków, as you will spend 60% (3 days) of your week collaborating with colleagues at our office locations or local sites and the rest remotely.

Our benefits

Tesco is a diverse and exciting employer, dedicated to being #aplacetogeton, providing career-defining opportunities to all of our colleagues. If you choose to join our business, we will provide you with:
  • Up to 20% yearly salary bonus – based on both individual and business performance
  • Permanent contract from the go – as a sign of our trust in your abilities
  • Tax-deductible expenses (IP)
  • Private healthcare (LuxMed)
  • Cafeteria & Multisport
  • Additional 4 days of paid leave to support your well-being and family life
  • Increase in annual leave (from 20 to 25 days) for those not yet eligible for the full holiday entitlement
  • Learning opportunities – certified technical training and a learning platform ( Udemy)
  • Back-to-school day – 1 day off for parents of primary school children
  • Fertility leave – up to 2 weeks of paid leave for IVF treatment
  • Sports activities with a personal trainer in the office
  • Referral bonus
  • MacBook as your work tool
If that sounds exciting, then we'd love to hear from you!

You will be responsible for
Following our Business Code of Conduct and always acting with integrity and due diligence, with these specific responsibilities:

• Evolve and drive the product vision, strategy, and long-term roadmap o For products within the Profile Domain, contributing to Tesco’s single customer view and enabling personalised and accessible customer experiences
• Proactively partner with peers and senior stakeholders to set the future direction of my product as part of the wider business strategy
• Understand key user personas, customers, and stakeholders for the product and their needs o Including internal API consumers (product teams, Customer Experience Centre, data teams) and external partners
• Be accountable for the performance and adoption of the product and work towards achieving Outcomes and Key Results (OKRs)
• Prioritise work and thoughtfully resolve trade-offs with peers and senior leaders o Balancing accessibility, usability, interoperability, data quality, privacy, and security
• Document and communicate requirements clearly to engineering teams using user stories and acceptance criteria o Supporting delivery of capabilities such as customer data management, search, matching, verification, and data portability
• Steer sprint and release planning sessions with engineering counterparts to deliver value iteratively
• Support adoption of improvements across product, engineering, and stakeholder communities o Helping teams make effective use of standardised customer data APIs
• Coordinate and communicate the resolution of live product issues independently Internal o Ensuring reliability and accuracy of customer data
• Provide direction to cross-functional teams on short-term priorities
• Identify and remove impediments faced by the team, working with the Head of Product and stakeholders, and proactively flag risks or delays
• Support the development of a positive, inclusive, and collaborative team environment for Product Managers

You will need
Operational skills relevant for this job:

• User-centred design (UX/UI)
• Research and insight generation
• Customer empathy and accessibility awareness
• Experimentation and validation
• Enterprise technology design
• Product vision and strategy development
• Market research
• Data and analytics (including data engineering concepts)
• Prioritisation and decision-making
• Roadmap development and communication
• Technology and development lifecycle understanding
• Product methodologies

Experience relevant for this job:

• I have applied user-centred design principles to create intuitive and accessible products
• I have used a range of research techniques to generate meaningful insights Internal
• I understand how different users may experience products in different ways and design with inclusivity in mind
• I write hypothesis statements and collaborate with engineering and analytics teams to test and learn
• I understand how large technology systems interact and how to monitor product health (e.g. uptime, performance metrics)
• I contribute to setting product vision, strategy, and measurable outcomes
• I use market and customer insights to shape product direction in line with business and technology goals
• I have experience working on platform or data-driven products, or I demonstrate strong capability to learn in this space



About us
Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues.

At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you're just kicking off your career, juggling passions, or navigating big life events, we're here to support you.

Tesco is committed to celebrating diversity and everyone is welcome at Tesco. As a Disability Confident Employer, we’re committed to providing a fully inclusive and accessible recruitment process, allowing candidates the opportunity to thrive and inform us of any reasonable adjustments they may require.


What our colleagues like the most at Tesco:
  • We develop our own products
  • We make an impact; large scale of operation
  • Accountability and respect are given to us
  • We cooperate and support each other
  • There are great colleagues who are divided into small teams here
  • We can develop and learn new things
Tesco

About Tesco

One of the world’s largest retailers of consumer goods from food to fashion. Serving our customers, communities and planet a little better every day in our stores and online is at the heart of everything we do.

Founded in 1919 by Jack Cohen using the £30 he received on leaving the Royal Flying Corp, we’ve come a long way from his small market stall in East London. Today over 400,000 colleagues work across our stores, office, distribution and customer engagement centres in the UK, Europe and Asia.

Share our passion for the people, products and places that make us great, and we can offer the right support to develop your skills. If you’re looking for the perfect work-life balance, a collaborative culture and flexible ways of working, find your opportunity to get on at www.tesco-careers.com

Industry
Retail & Ecommerce
Company Size
10,000+ employees
Headquarters
Welwyn Garden City, GB
Year Founded
Unknown
Website
tesco.com
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