Job Description

Every year, medication errors cause hundreds of thousands of preventable patient harm events. Most are never investigated, not because pharmacists don't care, but because the tools to capture and learn from them at scale haven't existed.

Pharmapod is the platform changing that. Founded by a pharmacist in 2012, Pharmapod is mandated across the entire Province of Ontario, deployed in 65%+ of Canadian pharmacies, used by 3,000+ US pharmacies including national chains and the country's largest mail-order pharmacy, and contracted with major pharmacy groups across the UK, Ireland, Australia, and New Zealand - 1,200+ customer organizations and 10,000+ facilities globally..

We are looking for a Product Manager to own a meaningful part of the Pharmapod roadmap.

Why this role matters

When a pharmacist decides whether to report a near-miss at the end of a shift, the experience of the form in front of them is the difference between a learning that prevents future harm and a gap in the data. Every product decision on Pharmapod, whether its what fields are required, how the risk matrix is calculated, how quickly a leader is notified of an overdue action, how aggregate data reaches a regulator, is a patient safety decision.

Pharmapod also operates a federally-recognized Patient Safety Organization under the US Patient Safety and Quality Improvement Act, is mandated in jurisdictions whose reporting requirements differ in legally consequential ways, and is an approved platform for the UK NHS LFPSE program. The product cannot be wrong, cannot be down, and cannot be confusing. That's the bar.

Why Pharmapod, why Think Research

• Your work directly reduces patient harm at the scale of millions of dispensing events
• You will work with pharmacy regulators, national chains, and clinical safety experts who have shaped medication safety policy in their countries
• A focused product team with the backing of an established Canadian health tech company
• Hybrid work environment, downtown Toronto office in the heart of Yorkville

The Role

You will own product strategy and delivery for one or more areas of Pharmapod across incident management, the Case Management Module, the automated Risk Matrix, PSO data infrastructure, and reporting and benchmarking dashboards.

You will work directly with pharmacists, quality leaders, regulators, our in-house clinical and PSO teams, engineering, and design. You will be in the room when a national chain wants a custom workflow, and you will be the person deciding whether it becomes a configuration, a roadmap item, or a "no, and here's why." You will balance customer-specific tasks against the integrity of a standardized, multi-jurisdictional product.

What you will do

• Define and prioritize the roadmap, balancing patient-safety impact, regulatory obligations, enterprise customer needs, and commercial strategy
• Own discovery - spend real time with pharmacists and quality teams to understand how incidents actually get captured, investigated, and acted on
• Partner with engineering and design to ship - incident forms, risk scoring, root cause analysis tools, dashboards used by C-suite leaders at national chains
• Navigate multi-jurisdictional requirements (Ontario AIMS, US PSO, UK NHS LFPSE) and make principled calls about what is configurable, what is standardized, and what is non-negotiable
• Support business development and customer success as the product subject matter expert, including in RFPs and enterprise renewal conversations
• Communicate tradeoffs clearly to customers, regulators, executives, and the engineering team

What you bring

• 2 to 3 years of product management experience, ideally in enterprise SaaS
• Demonstrated ability to lead cross-functional teams through complex problems without formal authority
• Strong communication skills with technical and non-technical audiences including clinicians, executives, and regulators
• Experience taking a product from concept through launch and iteration, ideally in a domain where the cost of a bad decision is real
• A bias toward understanding the underlying workflow, you don't ship for pharmacists without knowing what a typical Tuesday behind the counter actually looks like

Strong candidates may also have

• Healthcare, pharmacy, or health-tech experience or a clinical background
• Experience with regulated data environments (HIPAA, PSQIA, ISO 27001, SOC 2)
• Familiarity with patient safety frameworks (root cause analysis, just culture, SMART actions)

The details

This is a 12-month fixed-term contract covering a parental leave, with the possibility of extension based on business need, with an expected salary range of $110,000 - $130,000. Based in Toronto with a hybrid in-office schedule.

Think Research and all subsidiaries are proud to be an equal opportunity employer and is committed to creating a diverse and inclusive workplace, free of discrimination and harassment.

We provide equal employment opportunities (EEO) to all employees and applicants regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We are committed to providing accommodations for people with disabilities. Should you require an accommodation, we would like to work with you to meet your needs.