Job Description

About Bask Health

Bask Health provides a full-service SaaS platform that enables doctors, entrepreneurs, and healthcare businesses to build, manage, and grow direct-to-consumer telehealth businesses.

We're an entrepreneurial, product-focused team that values ownership, speed, and exceptional execution. We work in small teams, tackle complex problems, and expect everyone to take an active role in building and improving our products.

About the Role

We're looking for a Product Manager, Pharmacy Platform to own and improve the software experiences that connect clinical care with pharmacy fulfillment across Bask's telehealth platform.

You'll work across pharmacy integrations, prescription routing, fulfillment workflows, and exception management, helping clinical teams, pharmacy partners, and internal operations teams coordinate the prescription fulfillment process.

This is a hands-on technical product management role focused on building reliable, scalable workflows that support accurate information exchange and efficient pharmacy operations. You'll work closely with engineering, clinical operations, pharmacy partners, and customer-facing teams to identify problems, improve integrations, and deliver product improvements.

We're looking for someone who understands how software is built, can work directly with engineers, and takes ownership of product initiatives from discovery through launch and iteration.

What You'll Do

• Own product initiatives across Bask's pharmacy integrations, prescription routing, fulfillment workflows, and exception management.
• Help define and execute the product roadmap for pharmacy platform capabilities.
• Work with pharmacy partners, clinical operations, and internal teams to understand fulfillment processes and identify opportunities for improvement.
• Improve how prescription information moves between clinical workflows, pharmacy systems, and fulfillment processes.
• Develop clear workflows for prescription routing, order status tracking, and fulfillment coordination.
• Identify and address integration failures, incomplete information, processing delays, and other fulfillment exceptions.
• Partner with engineering teams to translate operational needs into clear product requirements and technical specifications.
• Work with engineers to understand APIs, third-party integrations, data flows, and technical implementation tradeoffs.
• Improve visibility into prescription and fulfillment statuses so internal teams can identify and resolve issues efficiently.
• Collaborate with clinical product teams to ensure pharmacy workflows accurately reflect prescribing decisions and relevant patient information.
• Coordinate with Patient Experience teams to ensure appropriate fulfillment updates are reflected in patient-facing experiences.
• Work with pharmacy and compliance stakeholders to account for applicable operational, privacy, and regulatory requirements.
• Define and monitor metrics such as routing success, integration reliability, fulfillment turnaround times, exception rates, and workflow completion.
• Gather partner feedback, review operational data, and use findings to prioritize improvements.
• Lead assigned product initiatives through discovery, development, testing, launch, and iteration.
• Take ownership of product outcomes and continuously improve pharmacy platform reliability and efficiency.

Requirements

• 2+ years of professional product management experience building and shipping software products.
• At least 1 year of JavaScript/TypeScript experience.
• At least 1 year of professional experience in an engineering role.
• Ability to read and write code, understand technical implementation details, and communicate effectively with engineers.
• Experience working on SaaS products, integration-heavy applications, workflow management platforms, or complex web-based software.
• Strong understanding of APIs, third-party integrations, data flows, and modern web application development.
• Experience translating complex user needs and operational requirements into clear, actionable product specifications.
• Strong product discovery, prioritization, and execution skills.
• Experience working directly with engineers and cross-functional stakeholders.
• Ability to use customer feedback, product analytics, and operational metrics to make informed decisions.
• Excellent written and verbal communication skills.
• Ability to manage competing priorities, work independently, and deliver high-quality products in a fast-moving environment.

Nice to Have

• Experience with pharmacy technology, prescription fulfillment platforms, or healthcare software.
• Familiarity with prescription routing, pharmacy integrations, or medication fulfillment workflows.
• Experience building products involving third-party APIs, system integrations, or automated operational workflows.
• Understanding of healthcare privacy, security, and regulatory considerations, including HIPAA.
• Familiarity with pharmacy interoperability standards, prescription data exchange, or electronic prescribing systems.
• Experience improving exception management, order tracking, or operational visibility.
• Experience with fulfillment, logistics, or order management platforms.
• Experience building configurable SaaS products that support multiple partners or organizations.
• Experience with telehealth, digital health, or healthcare technology.