Role Overview:

The Product Manager – Operations owns the “How, When,
and Does it actually work in the real world” of the product. This role ensures
that product vision translates into reliable, scalable, and high-quality
delivery across programs, states, and partners.

You will be responsible for end-to-end execution,
release readiness, product stability, and scale operations, working closely
with Product, Engineering, Tech support, Program, Data, and external partners.

Key Responsibilities:

1. Delivery & Execution
Ownership

• 
  Own end-to-end product delivery from roadmap →
  rollout

• 
  Translate priorities into execution plans, sprint
  goals, and delivery milestones

• 
  Ensure predictable delivery across teams and
  vendors

• 
  Identify and mitigate delivery risks proactively

2. Release Planning &
Go-Live Readiness

• 
  Define and drive release planning and rollout
  strategy

• 
  Establish and enforce go-live criteria, including:

• 
  Product readiness (features,
  performance)
• 
  Content readiness
• 
  Program/state readiness (training,
  onboarding)

• 
  Ensure 100% readiness before academic/program
  cycles

3. Cross-Team Coordination
& Dependency Management

• 
  Manage dependencies across:

• 
  Product
• 
  Engineering
• 
  Tech support
• 
  Program (State, MEL, LxD)
• 
  Vendors / external partners

• 
  Act as the central coordination layer ensuring
  alignment and execution velocity

4. Product Stability &
Quality

• 
  Own product quality and stability in production
  Ensure alignment on:

• 
  Functional testing, regression, UAT
  completeness
• 
  Performance benchmarks (e.g.,
  concurrency, latency)

• 
  Define and track product stability metrics

• 
  Drive post-release fixes and continuous
  improvements

5. Issue Resolution Systems

• 
  Establish and manage structured issue resolution:

• 
  Ticketing systems with status
  tracking
• 
  Clear workflows:
  raised → in
  progress → resolved

• 
  Ensure visibility of issues to program teams and
  end users

• 
  Enable bot-based or self-serve support systems
  where applicable

6. Scale Readiness &
Change Governance

• 
  Coordinate pilot → scale transitions

• 
  Evaluate system readiness across:

• 
  Product capacity
• 
  Onboarding impact
• 
  Dev team bandwidth

• 
  Define and operationalize change governance
  processes

• 
  Review and approve changes before
  rollout
• 
  Maintain decision logs
  (approved/rejected)

7. Operational Reporting &
Insights

• 
  Build and standardize product health reporting

• 
  Performance metrics
• 
  Usage trends
• 
  Issue patterns

Ensure reports are:

• 
  Consistent
• 
  Actionable
• 
  Accessible to all stakeholders

8. Adoption & Support
Enablement

• 
  Ensure field and user readiness for product
  adoption

• 
  Training systems (ToT, refresher
  content)
• 
  FAQs, guides, and support workflows

• 
  Work with Program teams to ensure:

• 
  Trainers are prepared
• 
  Field teams can handle real-world
  scenarios

Accountable For

• 
  End-to-end delivery and execution predictability

• 
  Release readiness and successful go-lives

• 
  Product stability and quality in production

• 
  Cross-team coordination and dependency management

• 
  Scaled rollouts across states/programs

Requirements

• 
  Strong experience in program delivery
  / product operations / TPM roles

• 
  Proven ability to manage complex, multi-stakeholder
  environments

• 
  Deep understanding of:

• 
  Agile delivery
• 
  Release management
• 
  QA and production stability

• 
  Experience working with distributed
  teams, vendors, and government/partner ecosystems (preferred)

• 
  Ability to translate ambiguity into
  structured execution systems

Benefits

Salary:
The pay band for the position
starts at Rs. 1,00,000/- per month (cost to company)
(
The salary
offered will be commensurate with the experience and expertise of the
candidate)

In addition
to your compensation, you are also eligible for a suite of benefits designed to
support your well-being and growth:

-
Comprehensive Personal Accident Insurance covering up to ₹10,00,000 annually

-
Mediclaim Insurance covering up to ₹3,00,000 annually, supported through our
insurance partner, Loop, which also offers additional wellness benefits

- Reach
for the Stars (RFS) amount of up to ₹5,000 to support your self-learning and
knowledge-building efforts

-
Internet allowance of up to ₹750/month, reimbursable based on actual usage to
support flexible and hybrid working arrangements

- For
employees with children under the age of 6 years, Quest offers childcare or day
care fee support through a monthly matching contribution of up to ₹3,000, helping
you create a supportive work-life balance

- Access
to emotional health and wellbeing programs such as:

* Group
sessions worth ₹7,500 per session fully covered by the organisation

* 1:1
counselling sessions (worth ₹1,800 per session), fully covered by the
organisation

Know
About Quest

Blog :
https://thelearnerbyquest.wordpress.com

About the
Team and Culture

Quest Day
- Our
Bday celebrated with people we love, and there is food & music

Annual All Staff
Meet
- From Goa, Kumarakom, Coorg, Bodh Gaya & Puducherry this is
where all
employees meet to celebrate
their learning & relationships.