Job Description

About ING & Tribe Payments

At ING, our mission is to empower people and businesses to stay a step ahead in life and in business. Within ING Netherlands, Tribe Payments designs, builds and runs the experiences that move money for our customers securely and instantly. We bring together product, tech, risk and operations to create seamless, end‑to‑end customer journeys for entrepreneurs and SMEs.

Within Tribe Payments, we build Open Banking products that simplify financial administration and help business customers stay in control of their finances every day.

The context

Our Open Banking proposition includes products such as Bookkeeping Link, which connects business customers’ transaction data directly to their accounting software. These products are live, growing, and increasingly important in our Business Banking Payments portfolio.

To support further growth and scaling, we are looking for a Product Manager – Open Banking to help improve, extend and scale our Open Banking journeys together with engineers, designers, data analysts and stakeholders across Commercial, Risk and Operations.

Your role

As Product Manager – Open Banking, you focus on optimising and scaling Open Banking customer journeys, translating customer and business needs into concrete improvements, and helping bring our Business Banking Payments products to new markets.

This role suits someone who enjoys hands‑on product work, combines a commercial mindset with technical understanding, and likes turning complexity into simple, reliable customer experiences.

What you’ll be doing

• Improve and optimise end‑to‑end Open Banking customer journeys, from discovery to delivery
• Translate customer problems and commercial opportunities into clear requirements, user stories and acceptance criteria
• Work closely with engineers on API‑based integrations, data flows and functional behaviour
• Support the scaling of Open Banking products to new markets
• Analyse customer behaviour, usage data and feedback to identify improvement opportunities and measure impact
• Collaborate with Commercial teams to ensure solutions create customer value and support portfolio growth
• Align with Risk, Legal and Compliance to ensure solutions meet regulatory and operational requirements

What we’re looking for

• 5+ years of experience as a Product Manager, Product Owner, Customer Journey Expert or similar role
• Exposure to payments, open banking, fintech, accounting or business banking (or strong interest)
• Good technical fluency: APIs, integrations and data flows
• A strong commercial mindset with the ability to reason about customer value and scalability
• Strong analytical skills and experience working with customer insights and product data
• Experience working in Agile teams with engineers and designers
• Clear communication skills and strong stakeholder management ability
• Experience with Open Banking or bookkeeping/accounting integrations
• Exposure to international or multi‑country product roll‑outs
• Familiarity with regulated environments (e.g. PSD2 / PSD3)

What’s in it for you

• Ownership of high‑impact Open Banking journeys used by entrepreneurs and SMEs
• Work on products that matter, together with highly skilled professionals in a collaborative, agile environment
• Growth opportunities towards senior product roles, product lead or broader Payments leadership

Rewards & benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here: https://www.ing.jobs/netherlands/Why-ING/benefits.htm

The benefits of working with us at ING include:

• A salary tailored to your qualities and experience
• 36 hour workweek
• Individual leave: 24+2 individual holiday days based on 36 hr workweek
• Diversity leave: 3 days per year (1,5 paid, 1,5 unpaid)
• CSR days: up to 2 days per year to actively engage in society by volunteering
• 13th month salary
• 8% Holiday payment
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• Mobility card
• Attractive pension scheme
• Hybrid working to blend home working for focus and office working for collaboration and co‑creation
• A role with impact in a high‑visibility area of Business Banking
• A passionate, multidisciplinary squad and a culture that rewards initiative and ownership
• Learning budget, coaching, and broad growth opportunities across ING

About us

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING.

Ready to help shape the future of business banking within ING?
Apply now and join us on our journey.