Job Description

We are looking for a detail oriented, self-starter product manager to join the Navan Connect team. You are a problem solver at heart and someone who loves getting into the weeds of a complex system, can identify patterns of issues and prioritize the most important ones to fix, you enjoy working with customer facing teams (CSMs, Solutions Architects) to understand customer pain points and more than anything, you take pride in solving issues by living in the “nitty gritty”.

What you’ll do:

• Become the SME for Navan Connect and will be the “go-to” person for anything related to the product.
• Partner closely with CSMs/Solution Architects to understand client issues and identify new requirements.
• Use AI to manage all client feedback/issues in a timely manner and build a system that learns from every resolved issue.
• Own the product roadmap and prioritize features that execute the product vision
• Deliver clear and concise documentation for both technical and non-technical stakeholders.
• Collaborate daily with cross-functional teams (Design, Engineering, Legal, GTM) to ensure smooth product execution and risk management.

What we’re looking for:

• 1-2 years of experience in product management, product operations, or fintech background.
• Experience in fintech, payments, expense management is preferred.
• AI fluency - You've had real world experience with Claude Code (or similar tooling) to create knowledge bases/skills, prototyping and technical concepts.
• Prioritization master - you have the fortitude to intake many things at once and come out the other side clear-headed and confident on what to do first.
• Excellent verbal and written communication skills; you know when to talk technical or when to explain it like a 5 year old.
• Strong customer empathy - it keeps you up at night if our product isn't meeting a client's expectations.

The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity.

For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.

Pay Range $99,900—$222,000 USD