Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Matter.

As part of the Mondelēz International Digital Services division, you have responsibility for a specific discipline that may include partnering with leaders in sales, finance, marketing, customer service and logistics, procurement, HR, etc. You lead a team that delivers best-in-class service and value creation to their clients and that strives for operational excellence at all times.

How you will contribute

You will work with others to offer suggestions to enhance the experience direction global process workstreams for experiences, develop action plans to ensure that minimum operating standards are met, and work with other leads to attain and maintain operational excellence and continuous improvement to ensure customer-focused delivery of services. In addition, you will ensure value delivery by using performance metrics and analysis.

What you will bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

• Leading end-to-end process management for your specific discipline
• Using shared services in a global environment
• Leading teams, coaching, mentoring and experience managing performance driven by service level agreements and metrics
• Customer service and managing relationships with demanding customers
• Communicating effectively, organizational skills, problem solving and multi-tasking
• Compliance and controls (experience in audits or part of programs where compliance is important)
• Operating effectively in a changing environment and using initiative

More about this role

Location is open globally

High-level responsibilities:

Vision Strategy and Leadership ​

• Develop a comprehensive End-to-EndEmployee Experience (EX) Strategy in collaboration with the EX Leadership Team.​

• Define and articulate a compelling vision, clear priorities, and a long-term roadmap aligned with overarching business goals, strategic objectives and regional needs.​​

Digital Experience Ownership and Adoption ​

• Lead the adoption of digital employee experience, ensuring alignment with the overarching solution architecture (e.g., Workday, ServiceNow, MS Teams) to maximize self-service uptake and drive efficiency, in collaboration with People Experience, People Team and Service Management.​

• Build and manage listening systems and feedback loops to capture employee insights and identify areas for improvement.​

• Map and continuously advance employee journeys with cutting-edge analytics, AI-driven personalization, and self-service experiences.​​

Performance Measurement & Continuous Improvement​

• ​Set performance standards for end-to-end experience and knowledge management.​

• ​Benchmark industry best practices on EX trends, tools and innovations, and evaluate relevance for Mondelez.​

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Culture & Advocacy:​

• ​Act as a Project Sponsor to drive the success of experience initiatives with People team and the business, ensuring alignment with business objectives and a positive impact on employee engagement.​

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Leadership & Development:​

• Actively drive skill and capability building, professional development, career progression, and teamwork.​

• Provide guidance and direction on the intended use of Employee Experience and Knowledge Management enhancements to the respective Regional People Services Team Leads.

What extra ingredients you will bring:

Leadership, Strategic thinking, ​Design thinking ​

Stakeholder Influencing and Management ​

​ Storytelling and communication ​

Customer centricity ​

Strong execution and sense of accountability ​

​ Project Management ​

Change Management ​

Proven track record in designing and implementing employee or customer experience initiatives cross-functionally preferred ​

Digital Fluency (experience with AI, Workday, ServiceNow and UX design preferred)

No Relocation support available

Business Unit Summary

At Mondelēz International, our purpose is to empower people to snack right by offering the right snack, for the right moment, made the right way. That means delivering a broad range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.

We have a rich portfolio of strong brands globally and locally including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the top position globally in biscuits, chocolate and candy and the second top position in gum.

Our 80,000 makers and bakers are located in more than 80 countries and we sell our products in over 150 countries around the world. Our people are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen—and happen fast.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

RegularExperience ManagementGlobal Business Services