At Valley Bank, we believe in people's growth potential. We invest in it. We protect it. We focus it. For nearly 100 years, we've been the Bank that clients from every industry turn to for our expertise, strategies, and advice--building the kind of trust that can fuel every goal. We are the leading relationship bank built for growth--with over $60 billion in assets, 3,800 experts, and more than 200 consumer branches and commercial banking offices in communities across the US.
At Valley, we're all driven by an ambition that goes deeper than just having a job. That's why when you work for us, we make it our goal to help you focus on what drives you--working to turn your passions and strengths into assets you can use to propel your ambitions and build the professional legacy you want. Because when we say we're a relationship bank built for growth, that's not just reserved for our clients--that includes all our associates as well.
The Product Manager, Digital Money Movement is responsible for defining, delivering, and continuously improving the digital money movement experiences that enable customers to move funds quickly, securely, and confidently across Valley’s digital channels. This role owns the performance and roadmap for money movement capabilities including mobile deposit, bill pay, transfers (internal and external), Zelle®, and other consumer and business payments.
Reporting to the Director, Digital Banking, this role serves as a peer to other Digital Product Managers across Banking, Servicing, and Onboarding, with accountability for outcomes across consumer, small business, and wealth digital customers. The Product Manager is responsible for ensuring money movement services are intuitive, reliable, scalable, and fully integrated across channels—supporting both day-to-day usage and broader relationship engagement.
A core mandate of this role is delivering a consistent and trusted money movement experience across segments, while balancing growth, adoption, operational efficiency, fraud mitigation, and regulatory requirements. This leader partners closely with Technology, Risk, Fraud, Operations, Treasury, Small Business, Wealth, and Customer Support teams to co-own execution and results.
Success is measured by adoption and usage of money movement services, transaction success rates, reduced exceptions and fraud losses, improved customer satisfaction, and reliable performance at scale.
Key Responsibilities
Product Strategy and Roadmap
- Define and own the digital money movement strategy and roadmap across consumer, small business, and wealth segments.
- Translate enterprise and digital banking strategy into prioritized initiatives that drive increased usage, reliability, and customer trust in money movement services.
- Establish clear OKRs and KPIs for money movement capabilities, including adoption, transaction success rates, availability, exception rates, fraud loss metrics, and customer satisfaction.
- Ensure consistency of feature sets, policies, and experiences across channels while allowing for segment-specific needs where appropriate.
- Maintain strong awareness of competitive offerings, fintech innovations, and network capabilities (e.g., Zelle®, RTP) to inform roadmap decisions.
Delivery and Execution
- Serve as primary Product Owner for digital money movement services, owning prioritization, requirements, and business outcomes.
- Partner closely with Technology to co-own delivery execution, platform decisions, and architectural approaches to ensure resiliency, scalability, and performance.
- Drive integration across mobile and online banking, payments platforms, core systems, fraud tools, and entitlements frameworks.
- Collaborate with third-party vendors and network partners to align roadmaps, manage dependencies, and ensure service-level performance.
- Ensure solutions meet risk, fraud, regulatory, and security requirements while minimizing customer friction.
Stakeholder Engagement
- Build strong working relationships with Retail Banking, Small Business Banking, Wealth, Treasury, Fraud, Risk, Operations, and Customer Service leaders.
- Act as a central point of coordination for money movement initiatives that span multiple lines of business or digital experiences.
- Partner with Marketing and Channel teams to support feature launches, adoption campaigns, and customer education.
- Present roadmap updates, performance results, and strategic recommendations to senior leadership.
- Champion the customer experience while balancing operational and risk considerations.
Analytics and Optimization
- Define and monitor performance metrics tied to money movement outcomes, including transaction volumes, success and failure rates, exception handling, fraud impacts, and customer feedback.
- Use data analysis, customer insights, and experimentation to continuously improve reliability, speed, and usability.
- Identify root causes of friction, failures, or escalations and drive prioritization of fixes.
- Partner with analytics teams to build dashboards and reporting that provide transparency into service health and business impact.
We provide a comprehensive and competitive total rewards package including base salary determined by factors such as the role, relevant experience, skill set, and geographical location. Eligible positions may also be eligible to receive commission-based compensation and/or discretionary incentive compensation, which may be awarded as cash or forfeitable equity, recognizing individual performance and contributions.
In addition to financial compensation, we offer a robust suite of benefits tailored to meet diverse employee needs based on eligibility criteria. These include comprehensive health care and insurance plans, retirement savings options, tuition and adoption reimbursement programs, paid time off, mental health support, and other valuable benefits programs. Further details regarding total compensation and benefits will be shared during the hiring process.
