Job Description

EBANX is one of the most successful fintechs to emerge from Latin America — and today, we are building a truly global payments company. Our mission has remained constant from day one: to unlock access and enable companies and consumers to participate in the digital economy, no matter where they are.

What started as a bold vision has grown into a platform that connects some of the world’s largest digital businesses with customers across 21 of the fastest-growing markets. We operate where complexity exists — turning local challenges into global opportunities, and building the infrastructure that allows payments to move further, faster, and smarter.

We are a team of builders and problem-solvers. We think globally, act with curiosity, and believe diversity of thought is a competitive advantage.

As EBANX enters its next phase of hyper growth, we are looking for people who want to shape the future of payments, expand what’s possible, and help connect businesses and consumers across borders.
Let’s build what’s next — together.

At EBANX’s Product team you don’t just create features. You develop user-centered solutions that transform the experience of millions of consumers and global companies. Every product decision you make has a real impact on the future of digital payments, combining strategic vision, innovation, and collaboration to make our work truly Out Of The Ordinary

Our team leads the end-to-end strategy, performance, and evolution of payment methods across Latin America, including cards, bank-based payments, wallets, and real-time schemes. We own the regional roadmap and ensure each country has strong, reliable, high-performing payment solutions for EBANX’s global merchants.

This specific role is focused on Mexico, where our top priority is Performance

What your day-to-day will look like

• Diagnose, prioritize, and execute initiatives that improve approval rates and conversion for cards and APMs in Mexico;

• Reduce transaction costs and eliminate single points of failure through redundancy, multiple acquirers, smart routing, and technical optimizations;

• Strengthen our capabilities with partners like EVO, BBVA and local APM providers, ensuring readiness for high volumes and complex merchants;

• Understand merchant pain points end-to-end and convert them into clear product improvements and performance actions;

How the team connects with the business

• Work closely with Product Engineering to build, optimize, and measure technical solutions that directly impact conversion;

• Align with Country Growth Mexico to solve merchant-specific issues and unlock share of wallet growth;

• Partner with Commercial, Revenue Management, Operations, Compliance, and Legal to ensure readiness, pricing alignment, regulatory compliance, and stable performance at scale;

• Engage regularly with strategic merchants to identify bottlenecks, gather performance insights, and prioritize improvements;

Impact on business results
In Mexico, this role directly influences EBANX’s core business KPIs:

• Approval rate uplift;

• Conversion improvement across checkout and payment flows;

• Cost efficiency (network fees, acquirer economics);

• Payment coverage reliability (redundancy, fallback, multi-acquirer strategy);

• Merchant growth and share of wallet driven by better performance;

Key deliverables

• Performance diagnostics and quarterly improvement plans;

• Multi-acquirer strategy and redundancy readiness;

• Execution of smart routing and technical optimizations;

• Country-level Payment Performance Playbooks;

• Merchant-specific performance deep dives and action plans;

• Mexico Payments roadmap aligned with LATAM strategic pillars.

EBANX offers:

• Performance Bonus: Annual bonus program based on company results.
• Meal Allowance: Monthly allowance to support your meals.
• EBANX Education: Financial assistance for undergraduate, graduate, and MBA programs to support your professional growth.
• EBANX Skills: Dedicated budget for courses, certifications, and workshops to encourage continuous learning.
• Language Classes: Language classes to support your personal and professional development.
• Health & Well-being: Medical and dental plans with extensive coverage, including support for dependents and wellness programs.
  Flexible Work Culture: Semi-flexible hours, additional day off on your birthday, and year-end break to support work-life balance.
• Well-being Program: Access to activities and resources that promote physical and mental health.

Learn more about our #ebanxlife on LinkedIn and Instagram, and see what it’s like to be part of a global team that breaks barriers, creates opportunities, and celebrates every achievement together.

✨ An Out Of The Ordinary career is waiting for you here!