Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices.
Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.
The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.
Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.
Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.
The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.
Given our exciting and progressive growth plans, we are looking for an exceptional Product Manager to join our global business.
Reporting directly to the Head of Product, you will work collaboratively with engineers, designers, data analysts, and marketers to bring product ideas to life. You will be responsible for shaping product vision, conducting research, and delivering high-quality user experiences for our customers and partners in an innovative environment.
Our product organisation is structured into three core tribes: Money, Growth, and Performance. Product Managers are assigned to a tribe based on their expertise, business priorities, and where they can have the greatest impact.
You will play a key role in driving product initiatives that support customer growth, improve user experiences, and enhance day-to-day operations across our platform.
This is a great opportunity for someone who thrives in a fast-paced environment, enjoys working autonomously, embraces challenges, and wants to make a meaningful impact.
Develop and execute a clear product strategy and roadmap aligned with business goals and customer needs.
Identify and prioritise product opportunities across acquisition, engagement, retention, and operational efficiency.
Conduct market research and competitive analysis to inform product decisions.
Lead end-to-end product development, from discovery and ideation through to launch and iteration.
Collaborate closely with cross-functional teams (engineering, design, marketing, operations) to define and deliver product solutions.
Own and prioritise the product backlog, making informed, data-driven decisions.
Continuously improve user journeys and experiences to drive engagement and satisfaction.
Use data and insights to identify opportunities, measure performance, and optimise key metrics.
Work with stakeholders across the business to ensure alignment between product initiatives and company objectives.
Communicate product vision, progress, and outcomes clearly to stakeholders.
This list is not exhaustive and there may be other activities you are required to deliver.
3+ years of product management experience, ideally within a consumer-focused or digital product environment.
Proven experience delivering impactful software products and features end-to-end.
Comfortable working in a fast-paced, evolving environment.
Strong customer focus with a passion for building intuitive and valuable user experiences.
Excellent communication and stakeholder management skills, with the ability to influence across teams and levels.
Strong analytical mindset, with the ability to turn data into actionable insights.
Creative problem-solving skills and a pragmatic approach to delivery.
Collaborative team player, willing to get hands-on when needed.
Self-starter with a proactive and ownership-driven mindset.
Screening call - Video-call with a member from the Talent Team - 30mins
1st Stage - Video-call with Hiring Manager - 45 mins
2nd/Final Stage - In-person presentation with Hiring Team - 60mins
We aim to complete the interview process and provide feedback within two weeks.
Every application is reviewed manually by our Talent Team. While we strive to assess applications within 7 days, the high volume of interest from talented candidates may occasionally extend this timeline.
At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.
We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.
We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.
If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.
Fresha is the world’s leading marketplace platform for the beauty, wellness, and self-care industry, trusted by millions of consumers and businesses worldwide.
For consumers, Fresha offers a seamless way to discover, book, and pay for beauty and wellness services with top local professionals. For businesses, Fresha provides an all-in-one platform that streamlines operations, from appointment management to client engagement, helping them grow effortlessly with powerful business software, integrated payments, financial services and cutting-edge technology solutions.
Fresha’s comprehensive ecosystem empowers businesses and professionals with everything they need to operate seamlessly and efficiently. From appointment bookings, point-of-sale, client management, and marketing automation to loyalty programs, inventory management, and team coordination, Fresha provides an all-in-one solution designed to drive business growth.
Fresha’s consumer marketplace helps businesses unlock their full revenue potential by maximizing online bookings and leveraging automated marketing tools. Through seamless integrations with major platforms like Instagram, Facebook, and Google, businesses can attract more clients while Fresha’s mobile apps ensure a smooth booking experience.
Today, 130,000+ businesses and 500,000+ professionals rely on Fresha, with over 1 billion appointments processed to date. Headquartered in London, United Kingdom, Fresha has a global presence with offices in New York City, Orlando, Vancouver, Madrid, Paris, Amsterdam, Warsaw, Sydney, Singapore and Dubai.
