Job Description

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

#LI-Hybrid

We’re looking for someone with deep IT domain knowledge and an entrepreneurial spirit to join the Nexthink Library team, creators of the no-code content packs that make Nexthink instantly valuable for customers.

You’ll own a portfolio of IT topics (for example: AI compliance, endpoint health, collaboration tools, Windows upgrades, or zero-trust readiness) and lead them end-to-end: researching customer pain points, shaping the roadmap, creating the solutions yourself, and collaborating across product, marketing, and customer success to bring them to market.

This role is ideal for experienced IT consultants or IT professionals who want to dramatically scale their impact. Instead of helping one company at a time, you’ll identify patterns across industries and build solutions that help thousands of organisations and millions of employees work more efficiently and productively.

It’s also a great match for product managers with strong IT backgrounds who want to build and ship solutions fast. You can design, create, and release content in minutes, without waiting for engineering cycles, while also contributing directly to Nexthink’s growth.

What You’ll Do

Own Your Domain

• Define and deliver the roadmap for multiple IT topic areas within the Nexthink Library.
• Spot trends, customer pain points, and emerging technology to identify impactful new solutions.

Build and Ship No-Code Solutions Fast

• Design and build Nexthink Library packs end-to-end from concept to ready-to-use solutions.
• Ship in minutes, not months, without waiting for engineering cycles by leveraging Nexthink's platform capabilities. We were able to respond to the Crowdstrike outage in under a day and help our customers immediately.
• Track adoption, usage patterns, and customer outcomes to understand what resonates and continuously iterate.

Collaborate and Influence

• Craft and deliver compelling product pitches to internal teams, customers, and prospects, highlighting how your packs solve their most pressing issues.
• Collaborate across Product, Sales, and Customer Success to understand market needs, influence platform capabilities, and build solutions that help win and retain customers.

Qualifications

• 5 - 7 years of experience in Enterprise IT or IT Consulting, ideally in Digital Workplace, End-User Computing, IT Operations, or related domains.
• Experience at the Senior Consultant or Consultant level at IT consulting firms, like Accenture, Deloitte, EY, KPMG is particularly valuable. Product management experience is a strong plus.
• Proven ability to structure complex IT problems, uncover insights, and translate them into clear, actionable solutions.
• Broad understanding of modern enterprise IT environments, including workplace technology, IT service delivery, endpoint management, identity, and cloud-based collaboration platforms.
• Strong communication and storytelling skills: experience surfacing customer pain points, framing them in a broader business or industry context, and pitching solutions that clearly convey value.
• Entrepreneurial and self-directed, comfortable owning outcomes end-to-end and working in an environment with many inputs and stakeholders.
• Collaborative and adaptable, thriving in a fast-moving environment with many inputs and stakeholders.

Why you’ll Love it Here

• Impact Own a highly visible, strategic product area that directly drives customer satisfaction and business differentiation.
• Growth Be part of a company scaling rapidly – with career opportunities that grow as fast as we do.
• Culture Thrive in an environment that values innovation, collaboration, and pushing boundaries.
• Team Collaborate with some of the brightest minds in digital employee experience, in a high-trust, high-autonomy team environment.
• Innovation Work at the forefront of IT trends and help translate them into actionable solutions for global organizations.

Additional Information

We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.

With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’, and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.

If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer:

• 💼 Permanent Contract and a competitive compensation package.

• 🩺 Health insurance through our partnership with ACKO, including OPD coverage for dental, vision, health check-ups, consultations, and pharmacy expenses.

• 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding.

• 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 22 days of holidays we offer). Plus, company-paid bank holidays (12), sick days (10-30), bereavement leave (5), and 3 days per year for volunteering.

• 📚 Free access to professional training platforms to explore your interests and enhance your skills.

• 🛡️ Stay covered against accidents, bodily injuries, and disabilities with our personal accident insurance policy, providing assurance with coverage up to three times your annual CTC.

• 🍼 New mothers are entitled to up to 26 weeks of maternity leave, with the flexibility to use up to 8 weeks before the expected delivery and the remaining 18 weeks after. Birth fathers can take 6 weeks of paternity leave, while adoptive parents are eligible for 26 weeks of leave for mothers and 6 weeks for fathers.

• 💰 Under the Payment of Gratuity Act, receive gratuity at the rate of 15 days of basic pay for every completed year of service, provided you've been employed by the company for a minimum of 5 years. Gratuity is payable at retirement or resignation based on your last drawn basic pay.

• 📣 Bonuses for referring successful hires after three months of continuous employment.

Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.