Job Description

We are looking for an analytical, product management professional to join our Product Management and Marketing team as a Product Manager within International Card Services Singapore.

At American Express, this role sits within our Analyst career band and offers an opportunity to develop broad product management expertise across a diverse portfolio of products, benefits, partnerships, event experiences, and loyalty initiatives.

Working closely with senior product leaders and cross-functional partners, you will drive the development, execution, and performance of customer propositions across our portfolio of Singapore-issued American Express Cards. This role combines strategic thinking, commercial acumen, customer focus, and strong execution to deliver meaningful outcomes for both customers and the business.

Our team manages a broad range of portfolios, including card products, strategic benefits, partnerships, event experiences, and loyalty programs. While Product Managers may initially support a specific portfolio area, team members are expected to develop versatile product management capabilities and may have opportunities to work across different portfolios as business priorities evolve.

Product Management

• Manage and execute initiatives across a portfolio of products, benefits, partnerships, loyalty programs, or customer experiences to drive growth, engagement, and profitability.

• Analyze portfolio, customer, and campaign performance to identify trends, opportunities, and potential risks.

• Develop and implement product and portfolio strategies aligned with business objectives and customer needs.

• Conduct market research, competitive analysis, and customer insight reviews to identify trends, opportunities, and emerging customer needs.

• Support the development of compelling customer value propositions and differentiated offerings.

• Support forecasting, budgeting, and performance tracking activities for assigned portfolios.

• Support the day-to-day management of assigned products, benefits, partnerships, and loyalty initiatives.

• Coordinate approvals, communications, operational processes, and governance requirements to ensure successful execution of initiatives.

• Maintain accurate product information and customer-facing communications across relevant channels.

• Prepare presentations, reports, and business updates for leadership and key stakeholders.

• Ensure adherence to governance, risk, compliance, and operational requirements across assigned initiatives.

Partnerships and Event Experiences

• Manage relationships with key partners, merchants, service providers, and external stakeholders.

• Identify opportunities to strengthen customer value through strategic partnerships, exclusive benefits, and innovative customer experiences.

• Support commercial discussions, partnership negotiations, contract management, and ongoing partner performance reviews.

• Collaborate with partners to develop and execute initiatives that support business growth and customer engagement objectives.

• Plan and execute customer events and experiences, managing timelines, budgets, stakeholders, vendors, and logistics to ensure seamless delivery.

• Measure event performance and recommend enhancements based on customer feedback, engagement metrics, and business outcomes.

Required Qualifications

• Bachelor's degree in Business, Marketing, Finance, Economics, or a related discipline.

• Experience in product management, partnerships, loyalty, marketing, financial services, business strategy, or related commercial functions.

• Strong analytical capabilities with the ability to translate data and insights into actionable recommendations.

• Experience managing multiple priorities and delivering results in a fast-paced environment.

Required Skills and Attributes

• Customer and Commercial Mindset: Demonstrates a strong understanding of customer needs and business objectives, balancing customer value with commercial outcomes.

• Analytical and Problem-Solving Skills: Uses data, insights, and structured thinking to identify opportunities and solve business challenges.

• Strategic Thinking: Able to connect day-to-day activities with broader business goals and contribute to long-term portfolio development.

• Project and Stakeholder Management: Effectively manages multiple initiatives while building strong relationships across diverse stakeholder groups.

• Communication and Influence: Strong written and verbal communication skills, with the ability to present recommendations and influence outcomes.

• Execution Excellence: Delivers high-quality work, manages competing priorities effectively, and follows through on commitments.

• Adaptability and Learning Agility: Comfortable navigating ambiguity, embracing change, and working across different portfolio areas as business needs evolve.

• Ownership and Accountability: Takes initiative, demonstrates sound judgment, and maintains a high level of personal accountability.

Preferred Qualifications

• Experience in financial services, marketing, loyalty programs, partnerships, or premium customer segments is advantageous.

• Experience working with analytics, business performance reporting, budgeting, or marketing effectiveness measurement is a plus.

• Flexibility to support key customer events, campaigns, or business initiatives outside of standard working hours when required.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.