Job Description

Aircall is a unicorn AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, faster resolutions, and scale. We’re redefining what a customer communications platform can be—by combining voice, SMS, WhatsApp, and AI into one seamless workspace.
Our momentum comes from a simple but powerful idea: help every customer-facing team work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call tasks, and AI Assist Pro delivers real-time guidance that helps people do their best work. The result—companies grow revenue, deliver faster resolutions, and scale service.
We’ve built a product customers love and a business that scales fast. Aircall operates in nine global offices (Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, and Mexico City), and is backed by world-class investors. Our teams are shipping AI innovation faster than ever and expanding across new product lines and markets.
At Aircall, you’ll join a company in motion—ambitious, profitable, and product-driven—where impact is visible, decisions are fast, and growth is real.
How We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in
We are seeking a highly motivated Product Manager Intern to join our team and contribute to the evolution of our core product offerings. You will work cross-functionally with Product, Engineering, Data, Design, and Go-to-market  teams to analyze product performance, recommend enhancements, and improve overall user experience.
This role is ideal for someone who is curious, data-driven, and passionate about creating products that solve real customer problems. You’ll gain hands-on experience with performance monitoring, customer research, and product development processes in a fast-paced tech environment.

Key Responsibilities

• Product Analysis & Optimization
- Gather and synthesize usage and performance data from various sources (e.g., user interaction logs, data analytics, customer feedback).- Identify patterns, bottlenecks, and improvement opportunities in product workflows transforming it into highly intuitive user experience.- Use modern data tools and, where applicable, technologies like AI or LLMs to enrich analysis and uncover deeper insights.

• Monitoring & Performance 
- Research, recommend, and help implement tools and frameworks for tracking key product metrics (e.g., latency, reliability, usability).- Collaborate with teams to define and monitor KPIs aligned with product goals.- Assist in setting up dashboards, alerts, and reports to support ongoing performance evaluation and decision-making.

• Customer Insights & Product Development
- Work with Product, Design and Engineering to define feature requirements and prioritize enhancements that improve user experience and agent efficiency.- Create user stories and deliver clear, data-backed recommendations to shape product roadmaps.- Follow-up the development cycle to ensure that we deliver the best and optimal user experience in the agile manner.- Create Knowledge Base articles, FAQs and product demos to support product launch and go-to-market.

Qualifications:

• Student in Master degree (last year) from engineering or business school
• English Fluent
• First experience (internship) working in project/ product team would be a plus
• Knowledge of Saas, product cycles and our business would be a plus

Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities💆‍♀️ Our people matter, work-life balance is important at Aircall📚 Fast-learning environment, entrepreneurial and strong team spirit🌍 45+ Nationalities: cosmopolite & multi-cultural mindset💶 Competitive salary package & benefits
DE&I Statement: At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. 
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
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