Job Description

About us

At Auctane, we are united by a passion to help sellers — wherever they are, however they operate — fulfill the promises they make to consumers. The Auctane mission is to fuel commerce through exceptional delivery. We make it possible for businesses to meet the ever rising expectations of their customers, and we make the world smaller and more accessible to consumers everywhere. Auctane brands enable hundreds of thousands of merchants to annually deliver billions of products — over $200 billion worth — to customers around the globe. And Auctane is just getting started.

Auctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams and innovations around the globe. The Auctane family includes ShipStation, ShipWorks, ShipEngine, ShippingEasy, Stamps, Endicia, Metapack, Shipsi, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

About the role

This is a hands-on Process Owner Internship focused on optimizing documentation and integration processes. Courier integrations are the heart of our platform, and at our current scale, we aim to eliminate bottlenecks and information chaos. Working under the guidance of a dedicated Product Manager, you will design and implement a process "engine" to streamline carrier onboarding and create a Single Source of Truth for the entire team. This 6-month program covers the full optimization cycle, from audit to final implementation. This internship is for students who need to complete a 6-month mandatory internship as part of their degree.

What will you be doing?

• Audit & Mapping: Conducting interviews with PMs, developers, and support to identify gaps in current processes.
• Designing Standards: Creating original templates (e.g., Product Fact Sheets) and defining RACI responsibility matrices.
• Tooling Ecosystem: Building and automating workflows in Jira (GOLD and JPD projects) and preparing operational checklists.
• Information Architecture: Designing a tagging system and a central documentation index in Confluence.
• Pilot Implementation: Independently leading a real courier integration process according to the new standard.
• Playbook & Presentation: Preparing a final instruction manual for the PM team and presenting your results to the management board.

What are we looking for?

• Availability: This internship is for students who need to complete a 6-month mandatory internship as part of their degree. Start date: 01.07.2026

• Education: Students of Management, Quantitative Methods, Business Informatics, or related fields.
• Analytical Mindset: Ability to distinguish between "product language" and "engineering logic."
• Communication: Strong interpersonal skills to independently lead project meetings by the 4th month of the internship.
• Goal Orientation: Focus on consolidating fragmented documentation and reducing "Time-to-Information."
• Ambition: A desire to master Jira, JPD, and Confluence at an expert leve

What will make you stand out?

• Ability to implement automation that replaces informal communication (like Slack requests) with professional ticketing in Jira.

• Proactive approach to taking ownership of a process from audit to final playbook.