Job Description

Job Title: Certinia Product Manager

Role Summary

The Certinia Product Manager owns the business vision, functional scope, and delivery priorities for the company’s Certinia implementation. This role is responsible for making sure the platform supports the end-to-end services lifecycle, from estimation and project setup, through resource planning, time entry, expenses, delivery tracking, billing, and reporting.

Key Responsibilities

• Own the business roadmap for the Certinia platform and prioritize scope across all implementation workstreams.
• Define how the organization will use Project Management for project planning, execution, tracking, project financials, and issue management.
• Define and govern Project Templates so repeatable project structures, tasks, milestones, assignments, and resource requests can be reused consistently.
• Own Resource Management, including resource records, resource requests, staffing, capacity, demand, scheduling, availability, and skills-based allocation.
• Define Skills Management requirements, including skills taxonomy, skill profiles, certifications, ratings, and matching resources to project demand.
• Own Time Management, including time entry, approvals, submission rules, and time-to-billing controls.
• Own Expense Management, including expense capture, approval, reimbursement, and linkage of expenses to customer billing and project invoicing.
• Own Billing Events and billing flow design, including billable record identification, billing event generation, release to finance, and invoice readiness.
• Own Services CPQ / Services Estimator, including estimate templates, opportunity-based estimates, pricing assumptions, time, cost, and expense planning, and the conversion of approved estimates into projects.
• Translate business requirements into backlog items, solution decisions, and release priorities across all Certinia modules.
• Lead fit-gap sessions and decide what should be configured, changed, deferred, or handled outside Certinia.
• Partner with implementation consultants, solution architects, finance, operations, project managers, and end users during design and build.
• Own data migration scope, including source data cleansing, migration strategy, validation, reconciliation, and cutover readiness.
• Own integrations with the finance system and related upstream or downstream tools, especially where resource, time, expense, billing, and project data must flow across systems.
• Drive UAT planning, defect triage, business sign-off, cutover, and go-live readiness.
• Maintain post-go-live enhancement backlog, release roadmap, and continuous improvement plan.

Must-Have Experience

• Hands-on experience with Certinia platform.
• Strong understanding of project management, resource management, skills, time entry, expense, estimating, billing, and migration workstreams.
• Experience leading implementation decisions in a cross-functional environment.
• Strong stakeholder management, prioritization, and business analysis skills.
• Ability to balance process design, user adoption, and implementation constraints.

Preferred Background

• Experience in professional services operations, project accounting, services billing, or PSA transformation.
• Familiarity with Salesforce-based enterprise platforms and multi-system integrations.
• Experience with template-based rollout approaches, UAT, and post-launch optimization.